Eyewear Returns specialists responsible to issue credits to our customers with accuracy and timeliness and professional communicate with our business partners, internal team members as well as any other business stakeholders on status, issues and resolutions.
Primary point of contact for Luxottica's After Sales Eyewear Returns
Ensure accuracy and timely processing of Credit
Professional communication with business stakeholders on status, obstacles, and resolutions
Communicates with the After Sales leadership on issues, status and resolution
Flexible to support the business needs
Trouble shoot and resolve issues
Achieve Key Performance Indicators
Manage trouble log and resolution SOP's
Excellent communication skills and organization
Working knowledge of Microsoft Office programs, including Excel and Outlook
Attention to detail
Able to work under deadline request
Working experience in Logistics or Supply Chain Management
Ability to work independently with minimal supervision
Self-motivated
Excellent mathematical aptitude
Ability to multi-task and flex between roles
Ability to work flexible hours and overtime as requested
High School Diploma or equivalent
Customer Service Experience
Knowledge of SAP Warehouse Management System
Advanced knowledge of Excel
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.