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Distribution Manager

sway

Philadelphia, PA

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JOB DETAILS
SKILLS
Budget Management, Communication Skills, Consulting, Continuous Improvement, Cost Control, Cross-Functional, Customer Experience, Data Analysis, Device Drivers, Distribution Channel, Distribution Operations, Follow Through, Food Delivery, Improvement Metrics, Leadership, Logistics, Microsoft Excel, Microsoft PowerPoint, Network Administration/Management, Online Shopping, Operational Audit, Operational Improvement, Operations, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Profit & Loss, Project/Program Management, Scalable System Development, Startup, Strategic Planning, Team Lead/Manager, Team Player, Third-Party Logistics (3PL), Warehousing, eCommerce
LOCATION
Philadelphia, PA
POSTED
Today
About the Company

Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery.

Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce-last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry's, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes.

About the Role

Sway is hiring a Distribution Manager to lead and optimize regional distribution operations. In this role, you'll work closely with the West Coast Distribution Manager, Head of Transportation, Head of Operations, and local operations teams to scale and improve performance across the market. You will oversee the flow of packages from label creation through middle-mile transport into local markets, ensuring a smooth, reliable, and efficient end-to-end process.

This role involves managing a team of sortation associates, team leads, and contracted middle-mile drivers while partnering closely with HQ to refine processes and drive continuous improvement. Your work will directly support Sway's growth as we scale a fast-moving, early-stage logistics network.

What You'll Do

  • Build and oversee a team of sortation associates, team leads, and contracted middle-mile drivers
  • Analyze daily operations to identify inefficiencies and implement process improvements
  • Develop and maintain scalable workflows that improve speed, accuracy, and cost efficiency
  • Partner closely with the West Coast Distribution Manager and Head of Transportation to share insights and drive improvements
  • Monitor key performance indicators (KPIs) and take action to improve operational performance
  • Support cost optimization initiatives and overall profitability goals
  • Lead strategic planning efforts to support long-term operational growth
  • Manage operational budgeting, including cost control and P&L-related considerations
  • Foster a culture of accountability, ownership, and continuous improvement within the team
What We're Looking For

Required:
  • Bachelor's degree or 4+ years of relevant experience in logistics, operations, consulting, or a fast-paced startup environment
  • Willingness to work afternoon hours (approximately 3:00 PM - 10:00 PM)
  • Experience managing teams, including contractors or frontline operations staff
  • Strong ability to lead complex, multi-step operational workflows
  • Excellent problem-solving and process improvement skills
  • Ability to analyze performance data and translate insights into action
  • Strong communication skills and ability to work cross-functionally with leadership teams
  • Comfortable working onsite at a warehouse facility full-time
  • Strong ownership mindset with a hands-on, execution-focused approach
Nice to Have:
  • Proficiency in Excel, Google Sheets, or PowerPoint
  • Experience managing independent contractor networks
  • Background in e-commerce logistics or returns operation
Why Join Sway
  • Be part of a fast-growing startup shaping the future of logistics
  • Comprehensive Health, Dental, and Vision Coverage (100% employee / 50% dependent coverage)
  • Unlimited PTO policy for flexibility and work-life balance
  • Employee stock options to share in company growth
  • Collaborative, high-energy work environment focused on teamwork and execution
The Sway Way
  • Embrace Change: We adapt quickly and turn challenges into opportunities
  • Every Package Matters: Accuracy and care drive everything we do
  • Trust Your Numbers: We rely on metrics to guide improvement
  • Seek Responsibility: We take responsibility and follow through
  • Low Ego, High Ambition: We work collaboratively and support each other


Operations | Philadelphia, PA
Location: Onsite at our Philadelphia warehouse.

The pay range for this role is:

70,000 - 95,000 USD per year (Philadelphia Returnmates)

About the Company

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sway

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