Distribution Operations Associate

Distribution Operations Associate

We are seeking a skilled and proactive Distribution Operations Associate to oversee the servicing and localization for Day and Date/Next Day Air Servicing of Hulu Originals, Currents and Catalog projects for DTC platforms Disney+, Hotstar, and Hulu. Theideal candidate has excellent organizational abilities, an understanding of digital content distribution concepts and technologies and an interest in emerging technology and platforms.

Key Responsibilities

• Managing servicing for Hulu Originals, FX, FX on Hulu along with currents, catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and Hulu platforms.
• Extensive management of orders, curating source assets, communicating with customers, clients, & internal business ops team, vendor & asset management, inventory research, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.
• Coordinates the creation of servicing, and localization assets used to service clients across all media types. Ensure the delivery timeline is on track, and schedules are maintained. Escalate impact to schedules when needed.
• Liaison between vendors, internal departments, and clients. Responsibilities include managing post charts, on time asset delivery, and weekly milestones are met. Disney specifications and SLA with vendors.
• Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget. Reconcile actual billable work and credit memos at the completion of a project. Reviewing and approving invoicing.
• Is familiar with localization requirements for dubbing and subtitling. Work closely with vendors to localization orders in over 40 languages.
• Troubleshoot and manage rejection from clients and streaming platforms, perform root cause analysis, fix the reported issue, and oversee redelivery.
• Escalate complex issues to senior management as needed.

Required Education, Experience/Skills/Training:

• Bachelor's degree or equivalent experience
• 3 years of experience in media project management, managing vendors and clients, and localization.
• Proficiency with project management tools.
• Excellent organizational skills and attention to detail.
• Exceptional communication skills, with the ability to manage multiple stakeholders.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Knowledge of digital distribution supply chain workflow.

Preferred Skills

• Ability to anticipate and respond to client requirements proactively.
• Up-to-date technical knowledge in digital media tools and technologies.
• Familiarity with multiple languages and cultural nuances is a plus.