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Distribution Operations Associate

The Walt Disney Company

Glendale, CA

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JOB DETAILS
SALARY
$79,100–$96,500 Per Year
SKILLS
Advertising, Asset Management, Billing, Budget Management, Business Operations, Communication Skills, Content Delivery/Distribution, Cost Estimates, Data Science, Detail Oriented, Digital Media, Distribution Operations, Documentation, Emerging Technology, Entertainment and Media, Identify Issues, Localization, Metadata, Multimedia, Multitasking, Order Management, Organizational Skills, Performance Metrics, Process Development, Product Design, Product Development, Project Management Software, Project/Program Management, Root Cause Analysis, Service Level Agreement (SLA), Storytelling, Supply Chain, Time Management, Vendor/Supplier Evaluation, Vendor/Supplier Management
LOCATION
Glendale, CA
POSTED
Today
Department/Group Overview:


Disney Entertainment and ESPN Product & Technology


Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.


The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.


Here are a few reasons why we think you’d love working here:


1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.


2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.


3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems


Content Platforms & Operations


Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.


Job Summary


We are seeking a skilled and proactive Distribution Operations Associate to oversee the servicing and localization for Day and Date/ Next Day Air Servicing of Hulu Originals, Currents and Catalog projects for DTC platforms Disney+, Hotstar, and Hulu. The ideal candidate has excellent organizational abilities, an understanding of digital content distribution concepts and technologies and an interest in emerging technology and platforms.


Key Responsibilities


This role will manage servicing for Hulu Originals, FX, FX on Hulu along with currents, catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and Hulu platforms.


Key day-to-day tasks include extensive management of orders, curating source assets, communicating with customers, clients, & internal business ops team, vendor & asset management, inventory research, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.


Coordinates the creation of servicing, and localization assets used to service clients across all media types. Ensure the delivery timeline is on track, and schedules are maintained. Escalate impact to schedules when needed.


Liaison between vendors, internal departments, and clients. Responsibilities include managing post charts, on time asset delivery, and weekly milestones are met. Disney specifications and SLA with vendors.


Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget. Reconcile actual billable work and credit memos at the completion of a project. Reviewing and approving invoicing.


Is familiar with localization requirements for dubbing and subtitling. Work closely with vendors to localization orders in over 40 languages.


Troubleshoot and manage rejection from clients and streaming platforms, perform root cause analysis, fix the reported issue, and oversee redelivery.


Escalate complex issues to senior management as needed.


Responsibilities and Duties of the Role


+ Vendor & Asset Management and Research

+ Managing order

+ Managing vendor & supplier performance metrics


Required Education, Experience/Skills/Training:


+ Bachelor’s degree or equivalent experience

+ 3 years of experience in media project management, managing vendors and clients, and localization.

+ Proficiency with project management tools.

+ Excellent organizational skills and attention to detail.

+ Exceptional communication skills, with the ability to manage multiple stakeholders.

+ Ability to manage multiple projects simultaneously in a fast-paced environment.

+ Knowledge of digital distribution supply chain workflow.


Preferred Skills


+ Ability to anticipate and respond to client requirements proactively.

+ Up-to-date technical knowledge in digital media tools and technologies.

+ Familiarity with multiple languages and cultural nuances is a plus.


#DISNEYTECH


The hiring range for this position in Glendale, CA is $79,100 to $96,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10150245

Location: Glendale,California

Job Posting Company: Disney Entertainment and ESPN Product & Technology
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About the Company

T

The Walt Disney Company

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Entertainment Venues and Theaters
WEBSITE
https://jobs.disneycareers.com

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