The Distribution Operations Manager plans, directs, and manages the daily operations of the production control activities within a Regional Distribution Center (RDC) environment. This person develops policies and procedures for ensuring the flow of product and operations among the distribution center's departments. Through use of various software systems and reporting, this role monitors key performance indicators. They seek out operational improvement opportunities and lead network-wide changes. They ensure company assets are being utilized efficiently. This includes labor and equipment.
Responsibilities:
Provides tactical direction and leadership to a large operations staff including supervisors within a regional distribution center (RDC).
Ensures all performance, safety and quality policies/procedures are met for various departments through effective performance management programs.
Provides support in solving problems and seeking process improvements.
Utilizes people, tools, space and equipment effectively to meet required levels of service for internal and external customers.
Hires, develops, coaches and advises leaders to support and lead employees by living and demonstrating Best Buy's values and leadership expectations.
Manages the performance of third party vendors, including; transportation and/or home delivery to drive accountability for internal and external customers.
Maintains effective and ongoing partnerships with customers both internally and externally by providing feedback and guidance in support of the overall customer service mission.
Identifies operational improvement opportunities. Partners with corporate supply chain teams to lead or implement improvement initiatives.
Actively participates in special projects, company initiatives, community building events, and other leadership duties as apparent or assigned.
Planning, organization, and follow-up are essential to success.
Basic Qualifications:
5+ years of demonstrated experience in leading teams and managing supervisors in the areas of business, military or related fields.
4+ years of logistics, operational, warehouse, inventory and/or customer service experience
Preferred Qualifications:
Associate or Bachelor's degree
2+ years of Warehouse Management Systems experience
5+ years Distribution Experience
What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.