Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Support/Service, Distribution Operations, ERP (Enterprise Resource Planning), Establish Priorities, Inventory Management, Leadership, Logistics, Operations Management, Performance Metrics, Problem Solving Skills, Process Improvement, Sales Management, Supply Chain, Supply Chain Operations, Supply Chain Optimization, Team Lead/Manager, Team Player
Distribution Operations Manager
Lead Operations. Build Teams. Drive Growth.
Wayland, Michigan 49348Full-Time, On-Site
We're looking for a hands-on Distribution Operations Manager to lead and align our core operational functions, including supply chain, inventory, logistics, customer service, and account management. This is a high-impact role where you'll drive operational excellence, team performance, and customer satisfaction while helping scale a growing, family-owned business.
What You'll Do
- Lead & Develop Teams: Build a high-performing, accountable, and customer-focused culture
- Optimize Supply Chain & Inventory: Improve accuracy, visibility, and fulfillment efficiency
- Oversee Logistics & Distribution: Streamline order-to-delivery processes and reduce errors
- Enhance Customer Experience: Strengthen key accounts and ensure seamless service
- Drive Continuous Improvement: Track KPIs, eliminate bottlenecks, and scale operations
What You Bring
- 5+ years of leadership experience in operations, supply chain, or distribution
- Proven ability to build and lead high-performing teams
- Strong background in inventory management and logistics
- Experience supporting customer service and key accounts
- ERP/CRM system knowledge
- Ability to prioritize, problem-solve, and lead in a fast-paced environment
Why Join Us
- High visibility and impact across the business
- Opportunity to shape processes, culture, and growth
- Collaborative, team-driven environment focused on continuous improvement
If you're a strong operator and people leader who thrives on building structure, driving results, and scaling teams—this role is for you. Join us and make a meaningful impact on our operations and company culture.
