Distribution Operations Representative

Duties and Responsibilities:

• Coordinates all daily Parts & Accessories distribution center related business within assigned distribution center in the areas of:
  • Communication
  • Logistics Support
  • Inventory Control
  • Risk Management
• Monitors daily reports to ensure stability of distribution center performance and research operational issues requiring corrective action.
• Provides feedback and operational recommendations to third-party logistics providers to improve warehouse efficiencies, operational performance, and customer service.
• Reports daily, weekly, and monthly distribution center performance metrics to the Operations group and assists in identifying operational trends and process improvement opportunities.
• Overseas third-party logistics provider activities to ensure operations remain in compliance with Kawasaki operational policies and established service expectations.
• Coordinates all out-of-scope (ad hoc) operational activities with Distribution Centers and internal departments.
• Coordinates warehouse supply requirements with Distribution Centers, monitors usage, and assists in identifying cost reduction opportunities.
• Communicates inbound load projections with Distribution Centers and reconciles receipts not in transit.
• Monitors and audits item suspensions, inventory adjustments, cycle count discrepancies, and receipt variances while coordinating resolution with warehouse operations.
• Initiates and processes freight claims, freight call tags, transportation exceptions, and shipment investigations.
• Coordinates recycled parts bin returns and other reverse logistics activities.

Returns Management

• Oversee the complete dealer, distributor, employee, internal, warranty, and retail eCommerce returns process from return authorization through final resolution.
• Serves as the primary operational contact for return-related inquiries from dealers, Customer Service, Finance, Transportation, Distribution Centers, and internal departments.
• Research and resolves return issues involving shipping discrepancies, damaged merchandise, incorrect shipments, inventory shortages, product disposition, and customer concerns.
• Coordinates return authorizations, warehouse processing, inventory reconciliation, customer communication, and product disposition activities.
• Reviews and validate return eligibility and coordinates customer credits and financial adjustments with Finance.
• Develops and maintains reporting related to return activity, processing performance, return aging, credit accuracy, and operational Key Performance Indicators (KPIs).
• Identifies recurring return trends and assists in developing recommendations that improve customer satisfaction, inventory accuracy, and operational performance.

Accessory Replacement Component Program

• Coordinates Kawasaki's Accessory Replacement Component Program by researching and resolving dealer, distributor, retail customer, and internal requests for replacement accessory components and hardware.
• Serves as the primary operational contact for replacement component inquiries and provides timely resolution of product support issues.

• Research and sources replacement accessory components through inventory, Purchasing, Product Development, suppliers, and Distribution Centers.

• Maintains accessory replacement component relationships within Kawasaki systems by establishing and updating links between finished accessories and individual replacement components.
• Coordinates establishment and maintenance of replacement component information for new accessory introductions to support dealer and internal lookup capabilities.
• Works closely with Product Development, Purchasing, Inventory Planning, Information Technology, and Customer Service to ensure replacement component information remains accurate and current.
• Develops and maintains documentation supporting replacement component identification and dealer self-service resources.

Operational Support

• Represents Kawasaki's Distribution Operations department by providing professional customer service and operational support to dealers, distributors, retail customers, and internal departments.
• Coordinates cross-functional resolution of operational issues involving Customer Service, Transportation, Purchasing, Inventory Planning, Finance, Product Development, Information Technology, Distribution Centers, and third-party logistics providers.
• Research operational issues involving inventory discrepancies, shipment variances, supplier performance, product quality, packaging, returns, and replacement component requests while assisting in identifying corrective actions.
• Supports supplier performance and regulatory compliance initiatives by maintaining operational data, coordinating information requests, and assisting with implementation of compliance-related operational processes.
• Assists in the collection, validation, and maintenance of operational data supporting supplier compliance programs, regulatory reporting requirements, and departmental initiatives.
• Maintains operational system data supporting inventory control, accessory replacement components, reverse logistics, and other business processes utilized in supplier performance and regulatory compliance programs.
• Supports compliance-related audits by researching operational records, inventory transactions, returns history, and distribution activities.
• Participates in implementation of operational process improvements, system enhancements, reporting enhancements, and departmental initiatives supporting Kawasaki's distribution network.
• Performs other duties and special projects assigned.

Education and Experience:

A bachelor’s degree (BA/BS) or equivalent from a four-year college or university is preferred; and a minimum of five years related experience and/or training in distribution operations, logistics, inventory control, transportation, customer service, or supply chain operations; or equivalent combination of education and experience.

Qualifications:

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.

• Must exhibit excellent oral and written communication skills.
• Prioritizes and organizes multiple, competing tasks.
• Must be extremely detailed and deadline oriented.
• Adapts quickly and remains composed in a fast-paced environment.
• Demonstrates proficiency with large volumes of data.
• Produces results quickly and the accuracy of your work is irreproachable.
• knowledge and experience working with Microsoft's Word, Excel, PowerPoint
• and Access software.
• Brings energy and enthusiasm to group or team efforts.
• Some travel required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 50 pounds.

Salary: $62,000 - $66,000