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Patient Service Representative quantum-health
West Jefferson, OHToday
- $19
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Skills
- Call Center Managementunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Data Qualityunmatched
- Distribution Servicesunmatched
- Documentationunmatched
- Information Technology & Information Systemsunmatched
- Internet Researchunmatched
- Project Trackingunmatched
- Property Maintenanceunmatched
- Property Managementunmatched
- Revenue Managementunmatched
- Spreadsheetsunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
Description
- Deliver exceptional customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
- Build new Red Roof Inn hotels in all databases
- Gather necessary information by utilizing online resources to research new hotels, identify attractions, and verify addresses/mileage
- Communicate with GDS partners regarding new hotel according to established timelines
- Complete data entry in all necessary systems with accuracy and thoroughness
- Sync rates and room types to channels
- Open hotel for booking on opening date
- Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork and tracking progress
- Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display
- Update room types and/or rates for hotels on the OTA sites
- Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites
- Maintain detailed logs of promotions, activations and all department procedures
- Support revenue management and operations departments in efforts to maximize bookings across all channels
- Enter and maintain all property and brand-related information across multiple channels
- Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
- Maintain notes and documentation related to all department procedures
- Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
- Answer inbound calls to the Distribution Team line
- Other duties as assigned
Numbers & Facts
| Location | New Albany, OH |
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