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Distribution Services Specialist

Red Roof Franchising, LLC

  • New Albany, OH
  • 3 days ago
  • Part-time
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Skills

  • Call Center Managementunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Data Qualityunmatched
  • Distribution Servicesunmatched
  • Documentationunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Researchunmatched
  • Project Trackingunmatched
  • Property Maintenanceunmatched
  • Property Managementunmatched
  • Revenue Managementunmatched
  • Spreadsheetsunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched

Description

  • Deliver exceptional customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
  • Build new Red Roof Inn hotels in all databases
    • Gather necessary information by utilizing online resources to research new hotels, identify attractions, and verify addresses/mileage
    • Communicate with GDS partners regarding new hotel according to established timelines
    • Complete data entry in all necessary systems with accuracy and thoroughness
    • Sync rates and room types to channels
    • Open hotel for booking on opening date
  • Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork and tracking progress
  • Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display
  • Update room types and/or rates for hotels on the OTA sites
  • Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites
  • Maintain detailed logs of promotions, activations and all department procedures
  • Support revenue management and operations departments in efforts to maximize bookings across all channels
  • Enter and maintain all property and brand-related information across multiple channels
  • Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
  • Maintain notes and documentation related to all department procedures
  • Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
  • Answer inbound calls to the Distribution Team line
  • Other duties as assigned

Numbers & Facts

LocationNew Albany, OH
Job TypePart-time

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