Distribution Specialist (50926)

JOB DESCRIPTION SUMMARY

This position will report to the Director, Business Development The Distribution Specialist will be responsible for overseeing the accuracy and timely distribution of health plan identification cards, reviewing daily reports, managing various requests, and ensuring all benefit materials align with the appropriate plan descriptions The incumbent will collaborate with multiple internal teams and will maintain Standard Operating Procedures (SOPs) that minimize errors, maintain high quality standards, and ensure consistent execution of tasks across the team

DUTIES AND RESPONSIBILITIES

Guidelines/Documentation

• Develop, implement, and update Standard Operating Procedures (SOPs) to streamline processes, minimize errors, and ensure adherence to consistent work practices across the team
• Work with the Software Engineering department to assist in the printing of health plan identification cards
• Handle group requests related to reprints, temporary ID card images, and routing cards to different locations, ensuring they follow the established process

Quality

• Use the distribution software, review all health plan identification cards for accuracy and quality review according to accompanying reports prior to release
• Maintain the ticketing system, ensuring timely and efficient resolution of requests, prioritization of tickets, and seamless communication between teams to maintain excellent customer service
• Ensure that all benefit materials mailed match the benefits of each group with the appropriate plan descriptions, maintaining consistency and accuracy
• Manage daily reports in alignment with departmental quality standards, addressing any issues promptly
• Track and provide turnaround times for ID cards upon request, ensuring timely and accurate delivery of materials

Other

• Utilize all capabilities to satisfy one mission - to enhance the competitiveness and profitability of our members Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning and executing work in a helpful and collaborative manner, being willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating positive impact, and being diligent in delivering results
• All other duties as assigned

PHYSICAL DEMANDS/WORKENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to communicate with others The employee frequently is required to move around the office The employee is often required to use tools, objects, and controls This noise level in the work environment is usually moderate