Distribution System Operator

DISTRIBUTION SYSTEM OPERATOR

POSITION SUMMARY

The Distribution System Operator is responsible for the real‑time monitoring and operation of the electric distribution system to ensure the safe, reliable, and efficient delivery of service. This role supports system reliability by utilizing communications and electronic monitoring systems to identify abnormal conditions, coordinate planned and emergency work, dispatch field resources, and assist with service restoration activities.

QUALIFICATIONS

• High school diploma or equivalent required, associate’s degree in a business-related field is a plus.
• Experience in electric utility operations, dispatching, line work, or a related technical field preferred.
• Demonstrated ability to interpret system maps, one-line diagrams, and switching instructions preferred, but previous experience not required.
  
• Strong analytical and decision-making skills, particularly in high pressure or time sensitive situations.
• Strong situational awareness, with ability to adhere to established operating procedures and safety standards in varying circumstances.
• Effective verbal and written communication skills; ability to communicate with professionalism and tact and maintain composure and de-escalate in difficult situations.
• Good computer skills with ability to learn and become proficient in a variety of systems including the SCADA grid monitoring system, electric meter (AMI) and vehicle monitoring (AVL) systems, as well as outage and mapping software (OMS and GIS).
• Good organizational and time management skills; maintains appropriate sense of urgency in prioritizing and responding to service requests and balancing other tasks and goals as required.

   

• Strong interpersonal skills, demonstrating integrity, positivity, and respect for others; able to collaborate well within the team and cross functionally.

 JOB RESPONSIBILITIES

• Monitor the electric distribution system for alarms, abnormal conditions, and equipment status changes using SCADA and other operational tools.
• Track, coordinate, and document all planned and emergency work affecting the distribution system.
• Receive, prioritize, and dispatch outage calls, work assignments, and field activities to line crews, troubleshooters, and other operational personnel.
• Assist in service restoration efforts by analyzing system conditions, supporting fault isolation, and coordinating switching and load‑transfer activities.
• Maintain accurate and timely operational logs, system status updates, and communication records in accordance with company policies.
• Collaborate and communicate effectively with internal departments, field crews, and external stakeholders to support safe and efficient operations.
• Follow all applicable safety rules, tagging procedures, and operating practices to ensure personnel and system safety.
• Support emergency response efforts, including storm restoration and after‑hours operational needs, as required. 

WORK ENVIRONMENT

Work is performed primarily in an office environment with prolonged periods of sitting and continuous use of a computer, telephone, and multiple communication systems. The work environment may be fast-paced and require performing under pressure at times. May be required to be available for after-hours call-in work during power outages.

          This position description is not intended to be all-inclusive.  An employee will also perform other reasonably related business duties as assigned to fulfill the objectives of the cooperative. NREMC reserves the right to revise or change the description and specifications as the need arises. This position description does not constitute a written or implied contract of employment.

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