Job Description
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Job Title: Distribution System Serviceperson
Posting Start Date: 5/4/26
Job Description:
Job Information
Work schedule will be 10:00 a.m.to 6:30 p.m.Tuesday to Friday and Saturday 7:30 a.m. to 4:00 p.m. OT.
This is a Union represented role paying $31.95 per hour.
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
Performs required service duties within the Customer Service and Distribution Department.
Key Accountabilities
Operates pipe location equipment for line locations, curb box locations, and PA One Calls. Makes PA One Calls for emergency or routine work. Performs investigation, sounding and pinpointing of leaks. Performs locating, uncovering, and operating of main line and service line valves of various sizes using shovel, digging bar and valve key. Maintains, operates, and repairs hydrants. Replaces or repairs broken curb box lid, meter tile lid, or valve box lid. Completes all necessary forms and field notes and uses distribution maps and records. Sets up barricades and places safety lights around current or previous worksites. Performs emergency plumbing repairs, using solder, compression or threaded fittings. Installs, removes, resets, or repairs water meters of various sizes. Perform meter work in confined spaces. Reads and rereads meters. Inspects customer service lines and meter sets to ensure proper installation. Inspects proper backflow devices and completes associated forms. Investigates complaints and determines corrective actions per company procedure and communicates with customer. Performs various collection activities, turn offs, reconnects, and the delivery of notices. Investigates illegal water usage. Maintains a properly equipped vehicle. Drives vehicles and/or trucks in performance of general job duties. Directs the activities of any personnel assigned. Completes general service work using computer. Performs other duties as assigned by supervisor.
Knowledge/Skills
Knowledge of customer service. Knowledge of tools needed to perform duties. General knowledge meter installations of various sizes and cross
Experience/Education
High school graduate or equivalent
Previous customer service work and general plumbing knowledge. Some mechanical ability and some knowledge of computers.
Other
Must deal with environmental conditions. Sufficient noise, either constant or intermittent to cause marked distraction. Exposure to inclement weather. Heavy labor associated with utility construction and maintenance. Extended walking over uneven terrain in all weather conditions.
May be required to operate/run blow-offs, take new main or main break bacteria samples to plant and/or spread salt (requires lifting 50lbs.) Meter maintence work may include large fire meters and/or pipe work. Certs/Licenses: Valid PA Driver's license
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
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