Distributor Accounts Receivable & Order Management Supervisor I or II
Join America's favorite family bakery since 1934-home of Little Debbie, Drake's Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.
Pay
Salaried Grade 6 or 8
$68,800 - $90,700 / year, depending on experience and qualifications. Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.
Schedule
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Hybrid-remote (3-4 days onsite, as required by business need; initial training will be fully onsite)
Location
10260 McKee Road, Collegedale TN 37315
Job Summary
McKee Foods Corporation is seeking a Distributor Accounts Receivable & Order Management Supervisor to join the Corporate AR department. The Distributor Accounts Receivable & Order Management Supervisor leads and empowers the AR team to ensure accurate, timely, and efficient Order-to-Cash operations. This role oversees high-volume account management, risk mitigation, and operational budgeting while delivering exceptional service across internal and external stakeholders. A successful candidate will combine strong leadership, analytical problem-solving, and cross-functional collaboration to optimize AR processes and safeguard the company.
Responsibilities include but are not limited to the following:
- Manage & Mentor: Lead daily Accounts Receivable (AR)/Order-to-Cash (O2C) operations, including hiring, onboarding, training, and performance evaluations
- Goal Alignment: Establish departmental objectives, monitor team performance against KPIs, and foster a collaborative, high-performance team culture
- Cross-Functional Teamwork: Promote active teamwork, open communication, and information sharing across key internal departments, including Field Sales Organization (FSO), Wholesale & Retail Trade Relations, Marketing, and Supply Chain
- Cross-Functional System Development: Represent the Accounting Department's interests in tech and process initiatives by partnering closely with IT and other departments as needed to identify operational issues, write functional specifications, conduct testing, and ensure quality assurance
- Process Automation & Risk Monitoring: Leverage new applications and system improvements to stay current with technology changes, streamline AR workflows, and enhance account monitoring to identify and classify risk exposure
- Account Supervision: Review, analyze, and monitor accounts to enforce payment terms, minimize bad debt risk, reduce chargeback leakage, and flag suspicious or fraudulent activity
- Transaction Approvals: Review and authorize high-level account transactions, including write-offs, chargebacks, and adjustments
- Industry & Market Analysis: Track trade data, market trends, mergers and acquisitions, and bankruptcies to proactively protect against financial loss
- Budgeting & Planning: Drive the annual operational planning and budgeting process; track expenditures to ensure adherence to financial plans
- Customer Service Excellence: Oversee call center operations (handling 10,000+ calls annually) to ensure rapid, professional resolution of customer and field sales inquiries
- O2C Leadership: Directs daily AR and Order Department operations by supervising high-volume collections, credit risk, and phone queues, while overseeing order processing, PO compliance, billing, and contracted carrier freight terms to optimize supply chain alignment and cash flow
Required Qualifications
- Two or more years of college, Associate degree in Accounting, Finance, Business Administration, or related field, OR equivalent combination of education and experience (two years of experience may be substituted for one year of education)
- 3+ years of progressive experience in accounts receivable, credit/collections, or financial operations
- Proven ability to motivate, lead, and develop team members in a fast-paced environment
- Strong proficiency with ERP systems, accounting software, and advanced Microsoft Excel
- Demonstrated capability in root-cause analysis, complex reconciliation, and critical decision-making
- Clear, professional verbal and written communication skills with a strong customer service orientation
- Proven track record of handling sensitive financial data, customer account details, and proprietary business information with the utmost integrity and confidentiality.
Preferred Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 1-2+ years of direct supervisory or team lead experience in high-volume AR operations
- Experience managing cross-functional order entry, customer service, or logistics teams alongside traditional accounting/AR roles
Benefits
- Competitive weekly pay
- Profit-sharing cash bonus program
- 401(k) with matching contributions
- 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
- Medical insurance, including health, dental, vision and prescription drug plan
- Supplemental plans, including life insurance
- Fully-paid parental leave
- Health Center and Pharmacy
- Mental wellness counseling (on-site in TN, virtual elsewhere)
- Tuition reimbursement
- Credit Union
- Exercise and recreation facility
- Wellness programs with incentives
- Employee Assistance Program (EAP)
- Short-term and long-term disability benefits (company-paid)
We are an Equal Opportunity Employer