District Leader of Stores

The Normal Brand is a family owned, fast-growing, apparel company that operates online and in over 500 stores across the world. We believe that we can make someone’s day better by greeting them with a smile, handing them a cold beverage, and selling them a sharp outfit. We  love competitors who make winning fun for everyone around them. Energy, positivity, and hunger are massively important in this role. Written and verbal communication is crucial for us to scale quickly and successfully. We believe in action, action, action.

TNB retail is rapidly growing with 11 stores and a focus on expansion. The District Leader is an entrepreneurial leader who will support our retail expansion while elevating existing stores. The District Leader will ensure that the TNB mission and creed are followed, drive metrics (Conversion, AOV, UPT), and develop all retail leaders to grow within the organization.

“Success is peace of mind that is the direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.”-John Wooden

Success in this role equals maximizing guest experience, talent acceleration, and revenue in each store.

The District Leader is accountable for many aspects of the stores' performance and will work with one of the owners/brothers. We believe that a sharp outfit can take someone’s day from good to better, and that matters. The store mission is to make peoples’ day better, sell clothes, and have fun.

Responsibilities

      Help write and implement store processes

      Oversee the hiring process for all store roles from recruiting to compensation, onboarding, and implementing a training strategy to build a team that prioritizes guest connection and a best in class experience

      Lead and develop Store Managers through consistent 1:1’s, ongoing performance management, annual evaluation process, and goal setting

      Hold store managers accountable for managing and developing their in-store teams

      Assist with succession planning

      Ensure inventory is accurate and aligns with anticipated demand in all stores

      Lead and coach your team through our core values and store principles

      Strategize and implement peak season operations including working the sales floor on top days

      Monitor key performance metrics for region to evaluate and report on store performance against objectives

      Travel to retail locations to accomplish work, as needed and as requested

      Assist with new store openings

Requirements

Above all, a person who joins our team must be three things: humble, hungry, and smart. Here are some other things we are looking for:

      Someone who can inspire people to work hard, grow, and enjoy the results of success

      Self-starter who sets high goals and works hard to achieve them

      Excellent interpersonal and communication skills: verbal and written

      Ability to manage complex projects and delegate

      Ability to move quickly and easily to affect change

      Excellent decision making and problem resolution skills

      Extraordinary guest interaction, organizational, and time management skills

      Proven negotiation and conflict resolution

      Proven merchandising skills

      All employees’ availability must reflect the needs of the business - this schedule could include mornings, evenings, and the weekends

      Passion for customer service and delivering an exceptional experience for guests

Qualifications

      3+ years in multi store apparel retail management

      5 years proven management experience

      Entrepreneurial - takes initiative to ensure the success of the business and drives towards accomplishing big goals

      Innovative

      Owns results

      Eager to learn through feedback

      Competitive, strong positive energy, people person

      Proficient in Excel

Benefits

Above all, we offer the chance for growth. We want to add people to the team who want to be a part of this family business and grow within it for life. In addition to that:

      Salary commensurate with experience

      Bonus opportunities

      Health, dental, vision insurance available

      401K

      Employee discount