PURPOSE OF THE POSITION
Accountable for leading and directing restaurant operations across approximately 5-6 restaurant locations within a defined market. This role is responsible for coaching developing and guiding General Managers and restaurant teams to achieve operational excellence in alignment with company goals and The Quality Way. The position focuses on delivering radical hospitality operational excellence and talent development while building a strong bench of future leaders.
The top five responsibilities represent the most critical aspects of the role and account for 80% of its focus.
Ensure each restaurant is staffed with high-performing A" players through recruiting, retention, ranking, and replacing talent. Foster a strong bench through proactive succession planning and performance management in alignment with The Quality Way standards.
Lead and participate in daily calls to review key performance indicators from the Daily Activity Report (DAR), including: • Comp sales vs. projected sales • Cash overshort labor hour variance • Guide number of team members • Food cost variance
Conduct weekly schedule reviews for each location to ensure alignment with sales projections, labor guides, training hours, and cleaning task assignments. Ensure Aces are in Place and labor is optimized for efficiency and guest experience.
Actively engage with General Managers, Assistant Managers, and Team Leaders by working shoulder-to-shoulder during peak hours, lunch, and dinner. Provide in-the-moment coaching and ensure that each store visit includes intentional development conversations. Connect weekly with every GM and Team Leader to check in and offer support.
Provide energetic, visible leadership to all General Managers and restaurant teams, modeling The Quality Way and creating a culture of accountability, recognition, and guest focus.
ADDITIONAL RESPONSIBILITIES
• Execute marketing and catering initiatives, e.g., local store marketing, catering, and other promotional efforts to drive sales growth and support the strategic plan.
• Coach General Managers on system execution, provide guidance, and corrective action related to labor, food cost, waste, and inventory control.
• Support leadership development across all levels, building a robust talent pipeline in alignment with strategic goals.
• Ensure compliance with all company policies, food safety protocols, brand standards, cash handling procedures, facility maintenance expectations, and federal, state, and local laws.
• Partner with the Director of Operations and People, Business Partner, HR to resolve employee relations matters promptly, fairly, and in accordance with company policy and employment laws.
• Promote and reinforce The Quality Way culture across all restaurants within the market through consistent communication, behavior modeling, and accountability.
• Complete all required administrative tasks, reports, and communication accurately and in a timely manner.
EDUCATION QUALIFICATION
Education Level Requirement: Minimum High School Diploma or GED Preferred: Bachelors Degree or equivalent experience
EXPERIENCE QUALIFICATIONS
• Minimum 2 years of restaurant or retail management experience, multi-unit leadership experience preferred • Proven ability to lead, develop, and manage high-performing teams • Demonstrated success in mentoring managers and driving operational results • Proficiency in restaurant operations and performance management systems • Strong organizational facilitation and communication skills • Ability to work independently while maintaining alignment with company values and goals
KNOWLEDGE SKILLS AND ABILITIES
• Strong leadership presence and team motivation capabilities • Financial and operational acumen • Consultative and coaching skills • Excellent interpersonal, verbal, and written communication • Ability to create and execute strategic plans to drive performance • Strong problem-solving, innovation, and relationship-building skills
DECISION-MAKING AUTHORITY
Decision-making authority within established policy guidelines, escalates exceptions as appropriate.
DIRECT REPORTS
• 5 - 6 General Managers
TRAVEL REQUIREMENTS
• Travel Required: Yes • Additional Comments: Must be available to travel up to 90% of the time to support restaurant visits, team development, and occasional meetings.
COMPENSATION
Compensation will be commensurate with experience, including a competitive base salary, performance-based bonus opportunity, and a benefits package.