District Manager - Crawford Claim Solutions

Lead Claims Operations and Drive Growth Across Central Pennsylvania!
Location: Harrisburg, PA
Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For
5+ years of supervisory or leadership experience
5+ years of insurance-related experience
Strong business development, team management, and operational leadership skills
Ability to build client relationships and drive revenue growth

• College degree or an equivalent combination of education and experience.
• 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable.
• Operations, process and technical knowledge.
• Management skills.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical skills.
• Business development and sales skills.
• Ability to effectively manage, supervise, and develop employees.
• Ability to effectively manage a budget and the profit and loss of an operation.
• Thorough knowledge of services being delivered by branch office.
• Personal computer skills.
• Strong organizational and interpersonal capabilities.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.
• Must possess a valid driver's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Additional courses may be required by jurisdiction for maintenance of license.

#LI-JC3 #LI-Hybrid

• Provides direction and supervision to adjusters and other district support staff.
• Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees.
• Assigns work ensuring balanced workload for employees in Service Center.
• Sets district objectives, monitors and appraises employee performance.
• Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.
• Maintains product quality through compliance with service standards and client instructions in addition to handling escalations.
• Monitors open case inventory and ensures proper and timely closing and billing of files.
• Completes file re-inspections and audits as requested.
• Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files.
• Assigns work ensuring balanced workload for employees in district.
• Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.
• Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.
• Monitors and improves efficiency of district operations.
• Establish market presence and identify revenue opportunities.
• Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans.
• Makes sales calls on potential and existing clients.
• Directs sales solicitation activities of others as required.
• Upholds and projects the corporate image by participating in industry organizations and functions.
• Evaluates and recommends continuing professional education of district personnel.
• Maintains personnel records and approves salary adjustments.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.