DISTRICT MANAGER, DIVISION OF OCCUPATIONAL SAFETY AND HEALTH

Job Posting: Complaint and Report Intake Manager

Department of Industrial Relations

JC-534687

• Complaint and Report Intake Manager

DISTRICT MANAGER, DIVISION OF OCCUPATIONAL SAFETY AND HEALTH

$11,437.00 - $14,315.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/21/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

• Please ensure application is complete with detailed job description/tasks performed, employment beginning and ending date information, and hours worked per week.

Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, work force, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians.

What will be the difference that you make for California?

Under the general direction of the Statewide Centralized Complaint and Report Intake Unit (CCRIU) Manager with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Enforcement Branch, the Complaint and Report Intake Manager has full supervisory and oversight responsibility of a local (and in some cases, a Field office) DIR-DOSH Complaint and Report Intake Compliance Office without detailed supervision or review. The incumbent leads the activities, plans, schedules, directs, assigns, evaluates, and reviews the work of a multi-disciplinary staff composed of office technicians, analysts, safety engineering technicians, safety engineers and industrial hygienists.

The incumbent serves as a subject matter expert on identifying and eliminating or controlling both health and safety occupational hazards; ensures all incoming emergency and non-emergency calls, emails, faxes, letters and written correspondences of health and/or safety work-related accidents, fatalities, hazardous/unsafe work condition/practice complaints/referrals, general inquiries and etc. are accurately logged, triaged, and processed within mandated timelines and department/division guidelines, policies/procedures, and directives.

Please also see the other postings under different job controls in CalCareers for the other locations.

• If you are also interested in working in other locations, you must submit an application to each job control.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1669

You will find additional information about the job in the Duty Statement.

Working Conditions

This job is located at:

Division of Occupational Safety and Health

Statewide Centralized Complaint and Report Intake Unit Oakland Office-

1515 Clay Street, Suite 407, Oakland, CA 94612

• If you are also interested in working in other locations, you must submit an application to each job control.

Primarily the work will be in an office environment working indoors 8 hours or more per day, stationary position at a desk, in a chair, and in front of a computer screen, for extended periods of time; using a multi-line telephone console or a cordless telephone with headset; stationary for extended periods, during meetings, trainings, or workplace inspections; perform repetitive operate motion, simple grasping, fine position manipulation, maneuver or transport above and below shoulder level; moving and in a stationary position for extended periods of time, including but not limited to, on slopes, uneven, rough, wet, and/or slippery surfaces/terrain; position self, move, twist to retrieve items from ground level. Some work may be at a field site that has the potential for exposures to safety and health hazardous substances, and may involve, working outdoors in a wide range of weather conditions (e.g. rain, strong winds, heat, and cold); move and transport up to 50 pounds of equipment or work related materials; ascending/descending/balancing stairs, ladders, stoops, slopes; dressing appropriately for working in the field, including proper use of personal protective equipment (safety boots, protective suits, hearing protection, respiratory protection, safety eyewear, hard hat, cooling vests, gloves, etc.); have functional detection; traveling via private, State vehicle, or public transportation (i.e. automobile, airplane, etc.) including overnight travel may be required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• DISTRICT MANAGER, DIVISION OF OCCUPATIONAL SAFETY AND HEALTH

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-534687

Position #(s):

400-455-3893-100

Working Title:

Complaint and Report Intake Manager

Classification:

DISTRICT MANAGER, DIVISION OF OCCUPATIONAL SAFETY AND HEALTH

$11,437.00 - $14,315.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Alameda County

Telework:

In Office

Job Type:

Permanent, Full Time

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678.

• Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

Do not include your full Social Security Number on your documents and/or do not provide any LEAP information

Department Website: https://www.dir.ca.gov/

Special Requirements

Possession of a valid California Driver's License and car insurance

• Statement of Qualifications (SOQ) required.
• Please attach your SOQ to your application. Applications received without an SOQ will not be considered.
• Resumes and cover letters will not be accepted in place of an SOQ.

Instructions: No more than two pages, single spaced, with one-inch margins, and 12-point Arial font. Number and respond to each question in the order they appear in this vacancy announcement. Applicants who do not follow the instructions for the SOQ may not be considered.

1. Describe your background, knowledge, experience, education and/or training that makes you the best candidate for this managerial position. Please reference the number of years of experience and the position(s) held where you have acquired the experience.

2. Describe your experience leading and/or supervising others. For each of the leadership or supervisor positions that you have held, provide the number of employees and their work/job title. Please reference the number of years of experience and the position(s) held where you have acquired the experience for each question.

3. Describe your (1) knowledge, education, and training in Industrial hygiene principles/practices and (2) work experience identifying and recommending corrective actions of IH hazards in various industries. Note: In your answer, please include the job(s) and job title(s) in which you performed these IH duties, level of responsibility, percent of time performing IH duties, and length of time spent in each job.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/21/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Cert Mailing Address Sacramento

Attn: Human Resources/Certs Unit

1416 9th Street, 13th Floor

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

Cert Drop Off Address Sacramento

Human Resources/Certs Unit

1416 9th Street, 13th Floor

Sacramento, CA 95814

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

Please see Special requirements section of the posting for instructions on the Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• A commitment to safe workplaces and to public service
• Experience in management
• Proficient knowledge of Microsoft Outlook, Excel, Word, Adobe Acrobat, and Power Point
• Provides staff performances evaluations, conducts regular audits and annual performance reviews
• Analyze, create and maintain confidential, sensitive and administrative files and logs
• Prepare clear, grammatically correct, accurate and concise correspondences, technical reports, and records
• Methods and practices used in eliminating hazards or abating safety and health hazards
• Methods of developing and presenting evidence in administrative and formal legal hearings
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs
• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures
• Principles and practices of leadership and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly
• Flexibility and Managing Uncertainty: Adjust thinking and behavior in order to adapt to changes in the job and work environment
• Diagnostic Information Gathering: Identify information needed to clarify a situation, seeking that information from appropriate sources
• Analytical Skills: Approaches problems using a logical, systematic, and sequential approach; weighs priorities and recognizes underlying issues
• Communication Skills: Expresses oneself clearly in all forms (orally and in writing) of communication; gives feedback and is receptive to feedback received; knows that listening is essential; keeps others in the Division and other functional units informed as appropriate
• Customer Focus: Considers, prioritizes, and acts on the needs of both internal and external customers
• Observant: Keenness of observation, tact, maturity and diplomacy when used to analyze situations, make recommendations and decisions
• Organizational Skills: Effective time management and organizational skills to prioritize and complete work assignments in a timely manner

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Health, Dental & Vision Benefits

• Paid Sick & Vacation
• Retirement (CalPERS)
• Hybrid In-Office and Remote Work
• 11 Paid Holidays
• 401 (k) & 457 plans
• Military Leave
• Longevity Pay
• Employee Assistance Program
• Wellness Programs
• ScholarShare/529 College Savings Plan
• Long-Term Disability Insurance
• Pre-Tax Parking Reimbursement
• Group Legal Services
• Alternate Work Week Schedule
• Reimbursement Accounts
• Public Transit Subsidy

And many more! Visit www.calhr.ca.gov for a full list available benefits!

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dir.ca.gov/

Human Resources Contact:

Certification Unit

(800) 564-0771

cert@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Diversity and Inclusion Office

(916) 559-6999

DIO@dir.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

Service - We are committed to responsibly serving the public and value their trust.

Respect - We treat others with dignity, courtesy and consideration.

Quality - We take pride in providing the public with accurate and timely services.

Transparency - We conduct ourselves with openness and accountability in all aspects of our work.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.