District Manager (Multi-Unit Operations)

Ben & Jerry's - Hoboken, Ridgewood & Riverwalk, NJ Compensation: $70,000-$75,000

About the Company

We are a growing multi-unit franchisee of Ben & Jerry's scoop shops, operating high-volume locations and building a team of strong operators and leaders. While Ben & Jerry's is an iconic global brand, our organization runs with an entrepreneurial mindset -- focused on developing great people, running strong operations, and growing across multiple markets.

We run our business on the Entrepreneurial Operating System (EOS), which means we operate with clear accountability, structured meetings, defined roles, and measurable results. If you've worked in an EOS-run organization, you already know what we expect. If you haven't, be ready to learn it and live it -- this framework is central to how we lead and grow.

Our leadership team is hands-on and committed to building shops where both employees and guests love showing up. Great results come from clear expectations, consistent accountability, and investing in people -- and we're looking for leaders who want to grow with us as we continue expanding.

The Role

We are hiring an experienced District Manager to lead three high-volume Ben & Jerry's scoop shops in New Jersey. This is a hands-on, multi-unit leadership role for someone who thrives in fast-paced food or retail environments, holds teams accountable, and drives results through people and process.

This is not an entry-level management role. We need someone who has already led multiple locations, managed through managers, and owned the full P&L of a multi-unit operation. You will be on the floor, in the numbers, and actively developing managers and teams across locations -- not just checking in.

Schedule & Work Environment

• Full-time, in-shop role (Spring-Fall peak season)
• 52 hours per week -- flexible schedule based on business needs
• Nights, weekends, and holidays required
• Travel between Hoboken, Ridgewood & Riverwalk (mileage reimbursed)

This role is for someone who thrives in person, on the floor, in the energy of a busy shop -- not behind a desk.

Compensation & Benefits

• Salary: $70,000-$75,000 base
• Performance Bonuses: Tied to measurable shop results and operational goals
• Health, Dental & Vision Insurance
• Paid Time Off: 2 weeks accrued annually, 1 week rollover
• Mileage Reimbursement between locations
• Free Ice Cream
• Clear growth path within a values-driven, expanding franchise organization

What You'll Own

• Daily operations across three locations: staffing, scheduling, training, and execution
• Coaching and developing 25-40 team members, including shift leads and managers
• Running the EOS operating cadence: Level 10 meetings, Rocks, Scorecards, and accountability structures across your shops
• Being present and hands-on during peak periods -- stepping in wherever the team needs you
• Holding brand standards for guest experience, food safety, cleanliness, and equipment
• Managing end-to-end cake orders, catering, and local events -- meeting deadlines and maximizing revenue
• Inventory management, labor costs, payroll accuracy, and expense control
• Reviewing performance data, identifying issues, and bringing solutions to leadership

Who We're Looking For

We're looking for an operator who has already done this -- someone who doesn't need the role explained to them, just needs the team and the tools.

Required:

• 3+ years of multi-unit leadership experience in food service, hospitality, or retail -- managing multiple locations simultaneously, not sequentially
• Demonstrated experience leading through managers (not just leading frontline teams directly)
• Proven ownership of labor, food cost, and P&L at the multi-unit level
• Familiarity with EOS (Entrepreneurial Operating System) -- ideally having worked in an EOS-run organization; at minimum, genuine curiosity and willingness to adopt it fully from day one
• Strong communicator who gives clear, direct feedback and follows through
• Comfortable with data: reading reports, identifying trends, and acting on numbers
• Reliable transportation and ability to travel locally between three NJ locations

You're a strong fit if you:

• Have run weekly accountability meetings with your management team and can describe how you tracked performance against goals
• Know what a Scorecard, Rock, and L10 meeting are -- or are hungry to learn
• Can describe a time you turned around a struggling location through coaching, not just presence
• Lead by example without micromanaging -- your managers run the shop; you develop them to run it better
• Take ownership when things go wrong and can articulate what you changed as a result

This role is not a fit if:

• Your multi-unit experience is limited to covering shifts across locations rather than owning operations
• You're looking for a desk-based or primarily administrative role
• EOS is new to you and you're not ready to commit to learning and running it