Relocation assistance available (eligibility and benefit details determined per company policy) POSITION SUMMARY: The District Manager is responsible for managing the overall operations and ensuring compliance of stores within the assigned district, including supervision of Store Managers and administration of store sales performance, profitability and customer experience objectives. District Manager, in specified geographies, may also have supervision of a Group Manager and the oversight of additional small-footprint units. This role reports directly to the Managing Director Operations. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Achieve company objectives for district sales and profit performance; conduct store visits in accordance to company expectations and assist Store Managers with developing and monitoring budgets for each store within the districtThrough regular store visits, conference calls and team meetings, provide leadership and direction for each manager in the district to ensure effective execution on performance, company initiatives and customer experienceExpected stay current on store business functions and expected to perform hands-on operations within the stores for the purpose of training, coaching and knowledge checksMonitor, manage and direct supervision of store managers to include responsibility for selection, hiring, development and new hire orientation procedures; may also participate in the selection of store team members as advisor to store managers as neededMaintain a high caliber and inclusive workforce, founded on a culture of safety, integrity and People-Service-ProfitsEnsure Assistant Manager and Store Manager bench planning in order to achieve and maintain district operational requirementsManage payroll, productivity and staffing in district against established performance standards and objectivesEnsure compliance with Standard Operating Procedures (SOP)Ensure execution on all people related initiatives (ex., training, compensation approvals, climate survey follow up)Ensure execution of performance management process for all managers in the district to include annual performance appraisals, rewards and recognition as well as disciplinary procedures, up to and including termination of employmentParticipate in the Complaint Review process as immediate supervisor of assigned managersResponsible for managing and upholding the store’s compliance related to the terms and conditions outlined in the store’s site specific lease term summary, to include a strict adherence to all host property-specific rules and regulations (where applicable)Ensure the maintenance of fiscal reporting procedures within managed stores including: accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policiesEnsure execution on monthly expectations and standards, strategies and action itemsMonitor installation and removal of equipment and machinery required for efficient production operations and for monitoring inventory levels of supplies and materialsEnsure Federal/State employment law, safety, AAP requirements are established within assigned District. In addition, may be required to perform quarterly safety inspections of each storeEnsure store managers within assigned District are consistently applying FedEx Office policies and proceduresMust be able to understand, inspect, coach and model existing and new operational processes, technology and behaviorsAll other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS:Bachelor’s Degree or equivalent experience7+ years’ experience in a retail environment3+ years’ experience supervising 5 or more management-level team members preferred3+ years of experience leading in a multi-unit work environment preferredExperience in revenue generation to include the ability to analyze income statements and take appropriate actionExcellent time management skills to include prioritization of tasks, communication, execution to meet established deadlinesExperience building and working with cross functional partners (HR, Recruiting, Security, Finance, Technology)Excellent verbal and written communication skillsProficient in Microsoft Office tools, including Word, PowerPoint, Outlook and ExcelFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS:Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionMINIMUM QUALIFICATIONS AND REQUIREMENTS:Bachelor’s Degree or equivalent experience7+ years’ experience in a retail environment3+ years’ experience supervising 5 or more management-level team members preferred3+ years of experience leading in a multi-unit work environment preferredExperience in revenue generation to include the ability to analyze income statements and take appropriate actionExcellent time management skills to include prioritization of tasks, communication, execution to meet established deadlinesExperience building and working with cross functional partners (HR, Recruiting, Security, Finance, Technology)Excellent verbal and written communication skillsProficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel ESSENTIAL FUNCTIONS:Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an Equal Opportunity Employer including, Vets/Disability.Know Your RightsPay TransparencyFedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.For more information, click here.