District Manager

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USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com

Delivery Manager

USA Today Co / Gannett Publishing Services

Palm City, FL

The primary role of the Delivery Manager is to administer company policy and manage an independent contractor carrier workforce. The District Manager is also responsible for growing circulation volumes and revenue within the assigned district, while ensuring subscriber service and satisfaction levels are met or exceeded. This position works part of the time in an office or distribution center and majority of the time within the assigned newspaper district or distribution area. The Delivery Manager may receive work assignments within many areas of the distribution function, which may include home delivery, single copy delivery, transportation, customer service, and re-delivery operations.

ESSENTIAL JOB FUNCTIONS:

• Ensure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means, designed to maximize volumes while limiting expense exposure.
• Ensure goodwill between company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the Operations Manager, when contract terms are violated.
• Responsible for recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment.
• Responsible for upholding independent contractor performance standards for customer service, and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract.
• Responsible for ensuring subscriber satisfaction with delivery of all products. Provide recommendations to supervisor for service improvements.
• Responsible for investigating and responding to concerns of independent contractor carriers regarding compensation or billing issues.
• Responsible for ensuring that a current contract with all required documentation is on file for all independent contractors in the assigned district.
• Responsible for promoting circulation growth in assigned territory by implementing subscription and retention programs as implemented periodically across circulation departments.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of newspaper distribution process and retention programs.
• Ability to establish working relationship with all levels within the organization.
• Ability to meet deadlines in a fast-paced environment.
• Strong interpersonal, organizational and communication skills.
• Ability to work with minimal supervision.
• Ability to work varied hours, including late nights/early mornings, weekends and holidays, due to nature of the business performed.
• Knowledge of customer service functions
• Strong interpersonal organizational and administrative skills

In addition, check factors which are important to successful performance:

• Problem Solving
• Analytical
• Ability
• Communication Skills
• Interpersonal Skills
• Dexterity

EDUCATION/EXPERIENCE:

• High school graduate or equivalent; some college preferred
• Previous experience in a newspaper setting is preferred
• Comparable education and experience will be considered
• Proficiency in Microsoft Office Suite preferred

USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individuals' application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.'s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.