Sign upLog in
Operations Management Jobs in Washington, DC

District Operations Manager

The UPS Store

Washington, DC

Apply
JOB DETAILS
SKILLS
Analysis Skills, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Financial Trend Analysis, Inventory Management, Leadership, Multitasking, Operations Management, Overture, Printing, Problem Solving Skills, Retail, Retail Management, Sales, Sun ONE Studio, Trend Analysis, User Interface/Experience (UI/UX)
LOCATION
Washington, DC
POSTED
1 day ago
District Manager at The UPS Store

Position Overview

As an Operations Manager at The UPS Store, you're the backstage conductor, ensuring our franchise locations hit all the right notes. Your mission? To harmonize store operations, elevate employee performance, and create a seamless experience for our customers. Let's break down your key responsibilities:
  1. Store Operations Symphony: You'll be the maestro of operational excellence. From inventory management to retail aesthetics, you'll fine-tune every detail to maximize efficiency.
  2. Employee Crescendo: Imagine coaching a talented ensemble. You'll onboard new team members, conduct second interviews, and orchestrate their training-from day one to the sweet 90-day mark.
  3. Sales Crescendo: Your baton also directs sales efforts. You'll analyze trends, motivate the team, and ensure our "bottom-line" profits hit all the high notes.
  4. Customer Serenade: When a customer hits a sour note, you'll step in. Resolving issues, maintaining exceptional service, and ensuring our stores sing with customer care.
  5. Emergency Encore: In call-out situations, you'll be the first responder-ensuring store coverage and keeping the show running smoothly.
Desired Characteristics (Your Solo Performance)
  • Leadership Virtuoso: You set the tempo. Your leadership skills inspire others, and you embody uniform compliance and hygiene standards (because even conductors need to look sharp).
  • Creative Composer: Your analytical mind composes innovative solutions. You're the Mozart of conceiving and implementing ideas.
  • Operational Virtuosity: You've mastered the art of inventory management, front-end operations, and office wizardry. Multitasking? You've got this.
  • Customer Service Sonata: Providing "world-class" service is your forte. Customers leave humming your tune.
  • Upbeat Overture: Your positive demeanor and sales-oriented personality light up the room. Encore, please!
  • Steady Rhythm: Your stable employment history keeps the beat steady.
Your Encore Performance (Primary Responsibilities)
  • Operational Baton: Conduct the symphony of store management, ensuring all notes are played flawlessly.
  • Training Crescendo: Train employees on procedures, policies, and the 30/90-day training log. Your teaching skills shine.
  • General Manager's Solo: Step in for the GM, supervising daily tasks, scheduling, and employee assignments.
  • Recruitment Sonata: Recruit, train, and coach associates. Their knowledge will hit all the high notes.
  • Logistical Overture: Ensure supplies arrive on cue, respond to customer concerns, and keep communication channels open.
  • Revenue Finale: Boost sales, handle cash, and interpret trends. Your financial acumen is pitch-perfect.
  • Travel: Reliable transportation is essential for daily travel between store locations-from Montgomery County to Washington, DC
Training Notes (Your Learning Score)
  1. Certified Operator Training: You'll complete this foundational course-a backstage pass to understanding our operations.
  2. Print Services Training: Master the art of printing. From brochures to business cards, you'll be the print virtuoso.
  3. Maryland & DC Notary Commission: Your signature will carry weight. Become a notary, adding another instrument to your repertoire.
  4. Training Logs: Keep these in harmony. The 30-day, 90-day, 6-month, and 1-year logs-each a movement in your development symphony.
  5. Learning Center WBTs: Our online workshops-your chance to fine-tune your skills. Stay current, stay sharp.

About the Company

T

The UPS Store

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Retail
WEBSITE
http://www.theupsstore5571.hyrell.com

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Director of Operations Jobs in Washington, DCOperations Supervisor Jobs in Washington, DCOperations Manager Jobs in Fort Myer, VAOperations Manager Jobs in George Washington, VAOperations Manager Jobs in Hyattsville, MDOperations Manager Jobs in Arlington, VARemote Business JobsEntry Level Business Jobs