District Quality & Process Improvement Administrator

Title: District Quality & Process Improvement Administrator

State Role Title: Policy Planning Spec II

Hiring Range: $83,930 - $100,000

Pay Band: 5

Agency: Virginia Department of Health

Location: VIRGINIA BEACH HQ

Agency Website: jobs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Beach Health District is seeking an experienced Quality and Process and Improvement Administrator to coordinate the uses of evidence-informed public health models to improve community health and operational outcomes. By leveraging public health data and collaborating with program staff, VDH, Universities, and community partners, VBDPH leaders expect to establish and publish usable community health improvement strategies. This role will oversee the work of a statistical analyst, Public Health Accreditation Board application coordinator, a part-time Policy Analyst and occasionally interns. Additional responsibilities will be to train district staff on QI/PM methods and to coordinate their efforts to improve operational efficiency and effectiveness.

Benefits: The Virginia Department of Health offers 12 paid holidays; medical, dental; vision; life insurance; optional flexible spending accounts; disability (short and long); Employee Assistance Program; Public Student Loan Forgiveness; retirement plans (including 401(a) Cash Match and 457 Deferred Compensation Plan); as well as sick, family/personal, annual, parental, and military leave!

Diversity: We’re proud to build a diverse and inclusive team, and we value the perspectives that come from people of all linguistic and cultural backgrounds. Whether you speak one language or multiple, we encourage you to apply. If you’re bilingual or have additional language skills, they’re a meaningful asset that can help us better connect, collaborate, and serve our communities together.

Restricted Position: This is a restricted position, which is solely funded by the Public Health Infrastructure Grant period ending November 2027. The availability of funding is scheduled for review November 2027 and periodically thereafter. Continued employment is contingent on the continued availability of funding.

This position will be responsible for Performance Management, District Quality and Process Improvement, Quality Improvement Reporting, Quality Improvement Training Program and Policy Development.

Performance Management

• Serves in a managerial/supervisory capacity to conduct performance management activities and ensure onboarding/offboarding and training for staff
• Establishes and reviews work assignments and priorities and implements performance improvement strategies and/or problem resolution for related issues, in conjunction with program management and Human Resource staff
• Ensures relevant training and workplace safety for staff
• Conducts required performance monitoring and appraisals, establishes clear performance expectations, addresses deficiencies in a timely manner, and documents underperformance in accordance with state guidelines
• Supports employee growth through regular feedback, coaching, and professional development opportunities

District Quality & Process Improvement

• Supports the establishment of quality improvement monitoring and reporting system for the assigned district
• Assists with the development of QI plans, processes and schedule for assessing the opportunities for quality improvement
• Facilitates regular reporting on the status of improvement projects and impacts
• May establish workgroups and make recommendations on QI initiatives for assigned district
• Develops process mapping to identify opportunities that will streamline processes and increase efficiency and effectiveness of the district’s programs

Quality Improvement Reporting

• Assists with development of a plan, process and schedule for assessing the opportunities for quality improvement
• Works with district programs to identify and facilitate QI projects; develops procedures and reporting tools
• Facilitates regular reporting on the status of process improvement projects and impacts

Quality Improvement Training Program

• Supports the district training program for quality and process improvement
• Provides training to leadership and staff on quality and process improvement methodology and structure as set forth in the district wide training program

Policy Development

• Responsible for drafting operational policies and procedures and tracking the status of each policy throughout the review process for administrative policies
• Provides support and guidance to the district’s administrative team to ensure that core documents such as the strategic plan/ CHA/CHIP are data driven and aligned with the Code of Virginia statues and the Commonwealth’s regulations

Special Assignments

• May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

Minimum Qualifications

• Practical experience leading public or community health performance management or quality improvement initiatives, related research and evaluation techniques and facilitating performance management strategies
• Demonstrated experience implementing cross functional process improvement principles
  
• Proven ability to establish and maintain effective and productive working relationships with management, staff and community stakeholders.
  
• Skilled in effectively communicating both orally and in writing to a variety of audiences; including all levels of the organization, community stakeholders and when facilitating group projects
• Ability to collaboratively project plan, conduct, assess and present findings and recommendations of process improvement or quality improvement projects
• Applied ability to develop analytic tools using a variety of program performance information and present such information in usable formats.
• Experience supervising or overseeing the work of staff
• Professional experience creating performance management data reports, dashboards, and scorecards.
• Adequate education or training in a public health related field, with certifications or equivalent professional experience conducting statistical analysis using public and confidential data sources.

Additional Considerations

• Proven ability to research public and confidential data sources and use appropriate computational methods to analyze outcomes, trends, and projections
• Ability to develop survey instruments using REDcap

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Cydnee Stuckey

Phone: 757-278-6692

Email: Cydnee.stuckey@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.