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District Service Manager

Yamaha Motor Corporation, U.S.A.

Augusta, ME

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JOB DETAILS
SKILLS
Administrative Skills, Budgeting, Business Operations, Business Processes, Business Solutions, Communication Skills, Computer Systems, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, Electrical Engineering, Fishing, Identify Issues, Lift/Move 50 Pounds, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, OEM (Original Equipment Manufacturer), Operations Processes, Physical Demands, Problem Solving Skills, Retail, Seminars, Technical Presentation, Technical Support, Time Management, Training/Teaching, Training/Teaching Curriculum, Willing to Travel, Writing Skills
LOCATION
Augusta, ME
POSTED
3 days ago
Yamaha has an excellent opportunity for a Service Manager to join our Marine team in a field role. The assigned Northeast territory includes Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, and Connecticut. In this role you will provide technical support for Retail Customers, Yamaha Dealers, and OEM Boat Builders and may provide support outside of assigned geographic area. This position requires the ability to troubleshoot and resolve complex technical issues across multiple levels.

What you'll be doing:

  • Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits.
  • Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
  • Plan and execute mini clinics and dealer development visits. Review Marine Link profile(s) to determine recommendations and suggestions for dealer improvement.
  • Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
  • Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
  • Present annual Marine Technical update seminars, as assigned (i.e., arranging invitations, curriculum training and answering product questions).
  • Provide technical support for the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
  • Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies.

What you need to be successful:

  • Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.
  • Minimum 3-5 years' Marine industry Service experience, troubleshooting and repairing outboard engines.
  • Minimum 2-3 years' experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
  • Proficient in Microsoft Office (Word, Excel, Outlook, etc.) with the ability to effectively navigate and utilize computer systems and business applications.
  • Proven track record of delivering high-quality customer service while resolving technical issues within a dealership, another division of Yamaha Motor Corporation, or a boat manufacturer preferred.
  • Demonstrated strong administrative and written communication skills.
  • Experience developing and delivering training materials in a classroom setting is preferred.
  • Must be able to consistently lift, carry, push, and pull up to 50 lbs. and perform physically demanding tasks.
  • Willing to travel 50% - 75% within assigned territory.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms; as such, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

  • 401(k) and Profit Sharing
  • Fertility Benefits
  • 37.5 hour work-week
  • Medical, Dental, Vision
  • Life and AD&D Insurance
  • Wellness Program
  • Short-Term Disability Coverage (for hourly roles)
  • Long-Term Disability
  • Student Debt Repayment Benefits
  • Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

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Yamaha Motor Corporation, U.S.A.

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