Overview
Our client is a well-established industrial equipment service organization providing specialized technical support, equipment management, and field services across multiple operational sites.
They are seeking an experienced District Service Manager to oversee the performance, administration, and personnel within a designated district. This role is responsible for leading day-to-day operations across service, parts, yard, and office functions while ensuring strong customer satisfaction, operational efficiency, and strict adherence to safety and compliance standards.
This is a hands-on leadership position requiring a strong operational mindset, the ability to manage multiple priorities, and a commitment to developing and supporting high-performing teams.
Key Responsibilities
District Operations Management
Supervise and direct all district operations including service, parts, yard, shop, and administrative functions
Ensure efficient day-to-day workflow and alignment across all operational areas
Oversee scheduling, resource allocation, and operational priorities to meet customer and business requirements
Monitor performance metrics and drive continuous improvement initiatives
Leadership & Personnel Management
Lead, coach, and develop district employees across multiple functions
Conduct performance evaluations, provide ongoing feedback, and support employee development
Foster a positive, accountable, and safety-focused work culture
Address employee relations issues in collaboration with HR, including conflict resolution and disciplinary processes
Motivate teams to achieve operational and service goals
Customer & Vendor Relations
Maintain strong professional relationships with customers and vendors
Ensure high levels of customer service, responsiveness, and communication
Participate in customer meetings as required for project coordination and service delivery
Support resolution of customer issues in a timely and professional manner
Inventory, Equipment & Logistics Management
Oversee parts and inventory control, ensuring accuracy and proper stock management
Ensure incoming equipment is inspected, documented, and stored appropriately
Coordinate shipping, receiving, and logistics, including freight coordination and scheduling
Ensure proper loading and secure transport of equipment and materials
Safety & Compliance
Enforce company safety policies and procedures at all times
Ensure compliance with applicable safety regulations and industry standards
Conduct safety inspections and report unsafe conditions or practices
Promote proper use of PPE and adherence to safe work practices
Support training and reinforcement of safety programs across the district
Administrative & Reporting
Ensure timely completion of required documentation and reporting to corporate leadership
Maintain accurate operational records, inventory documentation, and service reports
Manage purchasing of office and shop supplies as required
Support audit readiness and compliance requirements
Qualifications
Required Skills & Experience
Proven experience in operations management, service management, or branch/district leadership
Strong leadership skills with experience managing multi-functional teams
Excellent communication skills (written and verbal)
Strong organizational and multitasking abilities in a fast-paced environment
Experience with inventory management, logistics coordination, and customer service operations
Proficiency with Microsoft Office (Word, Excel, Outlook) and general business systems
Ability to read and interpret technical documents and operational manuals
Certifications & Licenses
Valid driver’s license (required)
CPR and First Aid certification (or willingness to obtain)
Forklift certification (may be required)
Equipment operator or safety-related certifications considered an asset
Physical Requirements
Ability to lift up to 50 lbs when required
Regular standing, walking, bending, climbing, and kneeling
Ability to work at heights and in outdoor/industrial environments
Occasional travel and field/site visits required
Ability to work extended hours, including overtime and on-call availability as needed
Work Environment
Combination of office, shop, yard, and field environments
Exposure to varying weather conditions and industrial environments
May involve exposure to mechanical, electrical, and operational hazards with required safety controls in place