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District Service Manager

Yamaha Motor Corporation, U.S.A.

Tacoma, WA(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Budgeting, Business Operations, Business Processes, Business Skills, Business Solutions, Call Centers, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, Electrical Engineering, Fishing, Identify Issues, Lift/Move 50 Pounds, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, OEM (Original Equipment Manufacturer), On Site Support, Operational Communications, Operational Support, Operations Processes, Physical Demands, Presentation/Verbal Skills, Records Management, Retail, Sales Presentation, Seminars, Technical Support, Time Management, Willing to Travel
LOCATION
Tacoma, WA
POSTED
3 days ago
Yamaha is seeking to fill a District Service Manager role. This position provides technical support in assigned geographical areas of Washington, Alaska, Oregon, Idaho, Montana, and Wyoming, for Retail Customers, Yamaha Outboard/Waverunner/Sport Boat Dealers, and OEM Boat Builders and may provide support outside of assigned geographic areas. This position should be able to address all levels of complex technical issues.

What you'll be doing:

  • Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits, also perform Call Center Duty as needed for all Marine products.
  • Support dealer operations through consistent communication via phone, email, text, and scheduled visits.
  • Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
  • Plan and execute mini clinics and dealer development visits. Review reports to determine recommendations and suggestions for dealer improvement.
  • Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
  • Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
  • Develop and deliver product information presentations and lead seminars.
  • This is a remote position that requires approximately 75% travel. May be away from home for up to two weeks at a time.
  • Provide technical support for the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
  • Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies.
  • Works with minimum supervision.
  • Make independent decisions to support retail customers, Yamaha dealers, OEM Boat Dealer and improve the client relationship
  • Must be able to consistently lift, carry, push, and pull up to 50 lbs.
  • Ability to perform physically demanding tasks.
  • Excellent record in providing superior customer service on technical issues at a dealership, another division within Yamaha Motor Corp., or a boat builder.
  • Must have a proven record of good administrative skills and be able to utilize business software.
  • Good writing skills required.

What you need to be successful:

  • Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.
  • Minimum 3-5 years Marine industry Service experience, troubleshooting and repairing outboard engines.
  • Minimum 2-3 years experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
  • Must be proficient in MS Office (i.e., Word, Excel, Outlook).

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

  • 401(k) and Profit Sharing
  • Fertility Benefits
  • 37.5 hour work-week
  • Medical, Dental, Vision
  • Life and AD&D Insurance
  • Wellness Program
  • Short-Term Disability Coverage (for hourly roles)
  • Long-Term Disability
  • Student Debt Repayment Benefits
  • Ability to borrow Yamaha product

Reports to: Field Service Manager I

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

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Yamaha Motor Corporation, U.S.A.

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