We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
The District Training Store Manager Rx (DTSM Rx) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A model for all, the DTSM also demonstrates our Heart At Work behaviors, and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL, specifically:
o Conducts bi-weekly reviews of SMIT's progress with SMIT Coach
o Helps support FS SMD class completion within the district
o Joins a weekly touchbase with FS DL to review SMIT progress and district action items
o Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance through program
o Attends weekly District calls to provide training completion updates
o Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about district priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the district in person and/or via phone
o In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the District Leader of any perceived performance gaps for these colleagues
o Conducts weekly check-ins with all SMITs
o Provides continuous interactions with leaders to support SMIT Key Learning Experiences, with the ability to own the accountability for the success of these operational components that enhance the SMITs training experience
o As needed, travels the district and conducting observations or "store visits" to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagement
o Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches
o Collaborates with training support partners to ensure on-time completion of all FS new hire and district compliance training
o Improves District-level front store performance measures (e.g., CFR, OpI, Sales, myTeamCare) by supporting District Leader with coaching Store Managers for improvement in these areas
Primary Job Duties & Responsibilities:
Home Store
District-Level
o Lead the store team to provide differentiated customer service
o Provide tailored, market-differentiated store offerings
o Support wellness services (e.g., immunizations and Health Hub services)
o Support customer complaint resolution
o Ensure closing the loop of feedback with customers in myCustomer connection for home store; supporting SM peers in District with appropriate use of mCC
Pharmacy Technician Functions:
o Engages customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers' path to better health.
o Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.
o Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.
o Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.
o Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.
o Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
o Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
Essential Qualifications, Essential Functions & Preferred Qualifications:
Essential Qualifications and Functions:
Knowledge of:
Skill In:
Essential Qualifications and Functions:
o Examples:
Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
Store Manager is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of four weekend shifts per month
o Ability to concentrate on a task over a period of time without being distracted
o Ability to pivot quickly from one task to another to meet customer and business needs
o Actively look for ways to help people, and do so in a friendly manner
o Notice and understand patients' reactions, and respond appropriately
o Eagerly walks customers to products
o Use and understand verbal and written communication to interact with customers and colleagues
o Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
o Identifying challenging customer or colleague interactions and choosing the best course of action when faced multiple options: escalating to leadership as needed
o Be mobile and remain upright for extended periods of time
o Consistently and repeatedly lift up to 50 lbs. and/or exert up to 50 lbs. of force to move objects
o Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items as needed to distribute totes or place merchandise on shelves
o Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
o Extend hand(s) and arm(s) multiple directions to place, move, or lift items
o Close visual acuity to perform activities such as: viewing a computer/POS terminal or handheld device, reading, visual inspection involving small parts
o Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
o Perceive the nature of sounds at normal speaking levels with or without correction; Have the ability to receive detailed information through oral communication
Preferred Qualifications:
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Advice and Counsel Reasonable Accommodations team at AdviceCounsel@cvshealth.com.
Anticipated Weekly Hours
45
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,000.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/20/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.