Diversion Coordinator

Salvation Army

Springfield, MA

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JOB DETAILS

SALARY

$28.85–$38.46 Per Hour

SKILLS

Analysis Skills, Behavioral Health, Best Practices, CASE (Computer-Aided Software Engineering), Case Management, Child Protection/Welfare, Communication Skills, Community Intervention, Community Support, Community and Social Services, Conferences, Contact Management, Copying Machines, Criminal Justice, Cross-Functional, Data Entry, Detail Oriented, Document Scanners, Documentation, Driver's License, Federal Government, Flexible Spending Accounts, Funding, Insurance, Interpersonal Skills, Law Enforcement, Lift/Move 25 Pounds, Multilingual, Office Equipment, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Program Evaluation, Project/Program Management, Property Maintenance, Psychology, Research Skills, Retirement Plan, Risk, Risk Analysis, Service Delivery, Short Messaging Service (SMS), Social Work, Sociology, Spanish Language, Student Loans, Team Player, Time Management, Volunteer Experience, Willing to Travel

LOCATION

Springfield, MA

POSTED

1 day ago

Overview

The Salvation Army's Springfield Corps., is hiring a Diversion Coordinator and offers excellent benefit package to eligible employees including:

Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
Employer funded Pension Plan (company contributions begin after 1 year of employment)
Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
Flexible Spending Accounts
Eligibility for the Federal Government's Public Student Loan Forgiveness Program
Most importantly - a job with a good purpose!

Location: 170 Pearl Street, Springfield, MA

Hours/week: 40 hours per week

Exemption: Non-exempt

Pay Range: $28.85/hr to $38.46/hr. While the full salary range is shown, we expect to hire within the $28.85/hr to $33.65/hr range, depending on experience and qualifications.

*starting pay varies depending on experience and qualifications*

The Diversion Coordinator plays a key role in supporting youth participating in the Massachusetts Diversion Program by delivering comprehensive case management services and coordinating individualized interventions that promote positive youth development, accountability, and long-term success. This position serves as the primary point of contact for youth, their families, service providers, schools, courts, law enforcement, and community partners.

This role requires a motivated, adaptable, and compassionate professional with a strong commitment to working with youth and reducing recidivism through restorative and evidence-based practices. The ideal candidate will be skilled in building meaningful relationships, thinking critically, solving problems effectively, and responding appropriately to changing and complex situations.

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

Duties & Responsibilities:

Case Management & Youth Engagement

Meet with referred youth and their families to explain program expectations, requirements, and processes.
Conduct comprehensive assessments, interviews, and information gathering to identify strengths, risks, and service needs.
Review relevant documentation, including police reports, school records, and other materials to inform case planning.
Develop individualized diversion agreements and case plans tailored to each youth's needs and goals.
Connect youth and families with appropriate services, interventions, and community resources.
Monitor youth progress, participation, and compliance throughout the diversion process.
Maintain consistent contact with youth through in-person meetings, home visits, phone calls, text messages, and other approved communication methods.
Engage youth actively in the case planning process and reinforce expectations at each stage of participation.

Collaboration & Community Partnerships

Maintain regular communication with service providers, schools, law enforcement, courts, probation departments, and other key stakeholders.
Develop and sustain collaborative partnerships that enhance service delivery and expand opportunities for youth.
Participate in multidisciplinary meetings, court sessions, and other youth-related proceedings as required.
Identify and strengthen community resources that support positive youth outcomes and program effectiveness.

Documentation & Data Management

Maintain accurate, timely, and confidential case documentation in accordance with program standards and policies.
Collect, track, and enter program data for reporting, compliance, and evaluation purposes.
Ensure all records are securely stored and accessible only to authorized personnel.
Prepare case notes, summaries, and reports as required by program guidelines and funding requirements.

Professional Development

Participate in required trainings, conferences, and ongoing professional development opportunities.
Stay current on best practices in juvenile justice, restorative practices, youth development, and case management.
Perform other related duties as assigned.

QUALIFICATIONS

Education Requirements:

Bachelor's degree in Criminal Justice, Social Work, Psychology, Sociology, Human Services, or a closely related field; or
Associate degree in one of the above fields, accompanied by a minimum of two (2) years of direct experience working with at-risk youth or similar populations.
Master's degree in Criminal Justice, Social Work, Psychology, Sociology, Human Services, or a related field is preferred.

Work Experience:

Demonstrated experience working with at-risk, court-involved, and/or underserved youth.
Experience engaging and building relationships with diverse communities and populations.
Knowledge of local community resources, service providers, and support organizations available within the service area.
Professional experience within juvenile justice, child welfare, behavioral health, or related human services systems; lived experience is also valued and may be considered.

Other Qualifications:

Bilingual proficiency, particularly in Spanish or another language commonly spoken within the service area.
Experience with restorative justice practices and restorative approaches to youth engagement and intervention.
Experience utilizing assessment tools, developing case plans, and implementing evidence-based interventions.
Demonstrated commitment to community service, volunteerism, and community engagement.
Valid driver's license and reliable transportation.
Strong critical thinking, problem-solving, and decision-making skills.
Ability to work effectively both independently and as part of a multidisciplinary team.
Excellent interpersonal, verbal, written, organizational, and time management skills.
Ability to establish and maintain positive working relationships with youth, families, service providers, schools, and community partners.
Understanding of restorative practices and the importance of accountability, relationship-building, and repairing harm.
Ability to handle confidential and sensitive information with professionalism and discretion.

Physical Requirements

The physical and mental demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Requirements include:

Sit, stand, walk, bend, squat, kneel, climb, twist, and move about the work environment on an occasional to frequent basis.
Reach, grasp, push, pull, and handle objects such as files, office supplies, equipment, and reference materials, including reaching overhead when necessary.
Set up, adjust, and operate office equipment and technology commonly used in a professional work environment.
Use a telephone, computer, and other electronic communication devices effectively.
Operate standard office equipment, including computers, printers, copiers, scanners, and other related devices.
Occasionally lift, carry, and move items weighing up to 25 pounds.
This position requires regular travel throughout the service area, including visits to schools, homes, courts, community agencies, and partner organizations. Evening and occasional weekend hours may be required to meet the needs of youth and families.

Cognitive and Professional Requirements

The employee must also possess the ability to:

Apply sound judgment and make informed decisions in a variety of situations.
Analyze information, think critically, and solve complex problems effectively.
Plan, organize, and manage projects from inception through completion.
Demonstrate creativity, innovation, intuition, and perceptiveness in addressing challenges and opportunities.
Adapt to changing priorities while maintaining attention to detail and meeting deadlines.
Communicate effectively and collaborate with colleagues, youth, families, service providers, and community partners.

*Note

The position is supported by grant funding.

If the grant or other funding sources are not obtained, the position will be subject to elimination.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

About the Company

Salvation Army

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