Primary Job Functions
The Community Living Division Manager provides leadership, oversight, and support to residential programs, ensuring the delivery of high-quality, person-centered services that promote meaningful outcomes for individuals served. This position is responsible for maintaining compliance with regulatory requirements, advancing quality assurance initiatives, supporting workforce development, and fostering a culture of collaboration, accountability, and excellence.
Leadership & Program Oversight
- Provide direct supervision, coaching, mentoring, and performance support to Residential Managers, promoting professional growth and leadership development.
- Collaborate with the Director of Community Living to assess supervisory effectiveness, identify staff development opportunities, and strengthen program operations.
- Conduct regular supervisory meetings with Residential Managers to review service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.
- Serve as a positive transformational leader and role model, promoting person-centered practices, servant leadership, and organizational values.
Operations & Compliance
- Oversee the daily operations of assigned residential programs, ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.
- Review and approve timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.
- Develop, implement, and monitor corrective action plans resulting from quality assurance reviews, licensing inspections, and regulatory audits.
- Conduct regular site visits and environmental assessments to ensure safe, healthy, and well-maintained living environments.
- Monitor program budgets and resource utilization, maintaining fiscal responsibility and operational efficiency.
- Establish accountability systems for petty cash, resident funds, vehicle usage, and other program resources.
Quality Assurance & Service Excellence
- Conduct quality assurance reviews and provide recommendations to enhance program performance and service outcomes.
- Review incident reports, conduct internal investigations as necessary, and ensure appropriate follow-up and reporting.
- Monitor the effectiveness of communication systems and operational procedures across assigned programs.
- Track and report performance metrics related to residential services and quality outcomes.
- Collaborate with other Division Managers and agency leaders to address systemic challenges and implement continuous improvement initiatives.
Person-Centered Services & Advocacy
- Ensure the implementation, monitoring, and ongoing review of Individual Support Plans (ISPs), including participation in planning meetings, interim reviews, and specialized support meetings.
- Oversee the completion and distribution of quarterly reports and other required documentation.
- Facilitate admissions, transfers, discharges, assessments, and intake processes.
- Advocate for individuals served by promoting access to community resources, benefits, services, and meaningful opportunities.
- Coordinate behavioral consultation services and support the development and implementation of behavior support plans.
- Modify service plans as needed to address changing individual needs and goals.
- Ensure medical and health-related objectives are completed in accordance with service plans.
Staff Development & Training
- Ensure staff receive required training and competency-based instruction in accordance with regulatory and agency requirements.
- Assess ongoing training needs and support professional development for both Residential Managers and Direct Support Professionals.
- Provide training and coaching in person-centered planning, Mandt, CPR/First Aid, Human Rights, and other agency-designated topics.
- Contribute to hiring, interviewing, onboarding, and retention efforts for Residential Managers and other staff.
- Support staff in conflict resolution, performance improvement, and professional accountability in collaboration with Human Resources.
Stakeholder Relations
- Develop and maintain positive relationships with individuals served, families, guardians, community partners, referral sources, regulatory agencies, and interdisciplinary team members.
- Provide program tours and respond promptly to inquiries from internal and external stakeholders.
- Serve as a liaison among families, service providers, professional staff, and community organizations to ensure coordinated support and service delivery.
- Attend staff meetings, administrative meetings, and interdisciplinary team meetings as required.
On-Call & Direct Support Responsibilities
- Participate in the agencys on-call rotation and remain available to address emergencies, staffing concerns, crisis situations, and medical needs outside regular business hours.
- Provide hands-on support, guidance, and coaching to Residential Managers and direct support staff as needed to ensure continuity and quality of services.
Additional Responsibilities
- Utilize technology and data management systems to perform job functions efficiently and effectively.
- Perform additional duties, responsibilities, and special projects as assigned to support agency goals and strategic initiatives.
Salary: $85,000 annually