Division Manager - Legal Support Services

EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms.  The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.Key Responsibilities

• Manage daily operations and ensure division performance meets strategic and contractual goals.
• Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.
• Lead, coach, and evaluate team members engaged in legal support work.
• Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.
• Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.
• Respond to client inquiries and resolve operational issues promptly.
• Ensure compliance with company policies, legal standards, and industry best practices.
• Represent the company’s values and commitment to quality in every interaction.

Qualifications

• Bachelor’s degree in business administration, pre-law, or related field required.
• Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.
• Proven experience supporting sales or business development efforts in a service-oriented environment.
• Demonstrated experience in strategic planning, budget management, and process improvement.
• Strong interpersonal, leadership, and communication skills.
• High level of proficiency with modern productivity and workflow software.
• Strong analytical and decision-making skills in a fast-paced setting.

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