Divisional Maintenance Supervisor
South Region (Midlands and South)
45 hrs per week, full time, permanent
Job Purpose:
The Divisional Maintenance Supervisor supports the Head of Food Services by providing technical expertise, reporting, coordination, and operational oversight across all aspects of the food services operation.
This is a pivotal role responsible for ensuring the effective delivery of maintenance standards, statutory compliance, contractual obligations, and business objectives across the division. The post holder will work closely with technicians, supervisors, regional managers, and the client to drive operational performance, service excellence, and continuous improvement.
The role provides technical leadership, quality assurance, and operational support to field-based teams, ensuring reactive activities are completed safely, efficiently, and in accordance with company policies and industry standards. Through coaching, guidance, performance monitoring, and remote technical assistance, the Divisional Maintenance Supervisor will promote high levels of compliance, productivity, and colleague engagement while supporting the delivery of outstanding customer service.
The post holder will act as a key liaison between the client, operational teams and stakeholders, using data, reporting, and technical insight to identify opportunities for improvement, mitigate risks, and support informed decision-making across the food services function.
Key Accountabilities:
Standards
- Deliver work to a high standard by following all safety, compliance, and job completion procedures.
- Ensure engineering activities are completed in accordance with company policies, procedures, and statutory requirements.
- Monitor compliance with health and safety legislation, engineering standards, and regulatory obligations.
- Conduct and coordinate audits, inspections, and quality assurance reviews to maintain operational excellence.
- Support the implementation of engineering best practice and continuous improvement initiatives.
- Identify areas of non-compliance and work collaboratively with stakeholders to implement corrective actions.
- Maintain accurate records and documentation to demonstrate compliance and governance requirements.
Communication
- Communicate clearly and effectively with your team and customers to support service delivery.
- Provide professional technical support and guidance to all National field-based engineering teams.
- Build effective working relationships with colleagues, managers, contractors, and key stakeholders.
- Communicate technical information clearly and appropriately to varying audiences, internal and external.
- Escalate operational risks, compliance concerns, and business-critical issues in a timely manner.
- Participate in operational and client meetings and provide updates on engineering performance, quality, and compliance metrics.
- Support knowledge sharing and best practice across the engineering function.
Ownership
- Be accountable for the quality, timeliness, and safety of the work you complete - and take responsibility for anything you see that could pose a risk or impact service, no matter the discipline.
- Take responsibility for assigned engineering projects, audits, investigations, and improvement programmes.
- Act as a subject matter expert within areas of technical competence.
- Proactively identify opportunities to improve service delivery, safety, compliance, and operational performance.
- Support the resolution of complex technical issues through root cause analysis and effective problem solving.
- Prioritise workload effectively to ensure business objectives and deadlines are achieved.
- Demonstrate accountability for decisions and recommendations made within the role.
Productivity
- Work efficiently, stay organised, and maximise your time on productive tasks.
- Deliver quality outcomes within agreed timescales and performance targets.
- Monitor engineering performance data and identify trends requiring intervention or improvement.
- Assist operational teams in reducing downtime, improving asset reliability, and enhancing service delivery.
- Ensure all reports, audits, and actions are completed accurately and within required timescales.
- Contribute to budgetary control through effective management of resources and operational efficiencies.
Engagement
- Support the wider FM team by working together across disciplines, and building strong relationships that help us deliver as One City
- Promote a positive, inclusive, and high-performing team culture.
- Coach and support colleagues to enhance capability, competence, and performance.
- Encourage collaboration and knowledge sharing across engineering and operational teams.
- Support organisational change initiatives and continuous improvement programmes.
- Act as a role model for company values and behaviours.
- Demonstrate a commitment to colleague wellbeing, engagement, and professional development.
Financial Responsibilities:
- Proactively reduce parts expenditure through effective stock management and cost control.
- Increase self-delivery of reactive tasks to minimise reliance on subcontractors and reduce associated costs.
People Responsibilities:
Skills, Knowledge and Competencies:
- Educated to GCSE / Standard Grade level as a minimum
- NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance.
- City and Guilds 18th edition.
- Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers and microwaves.
- Quality of repairs and maintenance.
- Excellent communication and stakeholder management skills.
Technical & Performance Requirements
- Experience of quality assurance, auditing, and performance management processes.
- Ability to interpret technical information and make informed recommendations.
- Professional engineering accreditation or membership.
Skills & Competencies
- Leadership or supervisory experience within an engineering environment.
- Experience of multi-site operations within a customer-facing environment.
- Knowledge of asset management and continuous improvement methodologies.
- Strong analytical and problem-solving capability.
Other Requirements
- Full, valid driving licence.