DL Hotel Attendant

POSITION SUMMARY

This position is responsible for the daily front desk operations, cleaning of guest rooms, and laundry for Shooting Star Detroit Lakes Hotel to ensure a positive guest experience. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. 

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. 

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Performs guest check-in and check-out procedures and enters reservations using current software and system to provide quality customer service in a timely fashion to all guests.

• Verifies guest information regarding personal and confidential information, dates of stay, rates and payment method, assuring appropriate guest signatures and identification are presented.
• Communicates late check outs, early departures, and room changes on logbook.
• Maintains an understanding of various promotional programs to apply the appropriate coupon rate.
• Provides guests with information regarding hotel layout and room location.

Verifies documentation to ensure proper billing and accounting procedures have been followed.

• Performs bucket checks at the beginning and end of shift.
• Reconciles cash drawer at the end of shift
• Submits completed paperwork to Supervisor.

Inputs guest reservations and cancellations into system to provide quality customer service in a timely fashion to all guests.

• Ensures compliance with hotel cancellation policies.
• Obtains required confidential information from guests, and coupons to be used, etc.

:  Cleans and sanitizes guest rooms to enhance the guest experience at Detroit Lakes Hotel Shooting Star.

• Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming, and polishing of walls, ceilings, woodwork, carpets, and furniture according to checklist.
• Performs deep cleaning such as shampooing carpet, vacuuming and/or extracting mattresses.
• Rotates mattresses, shower curtains, draperies and bedding according to schedule and needs.
• Inspect guest rooms for left items. If guest items are found, follow Lost and Found Procedures.

  Cleans all linen to include terry, blankets, bedding, draperies, shower curtains and other related material to enhance the guest experience at the Bagley Hotel Shooting Star.

• Wash and dries all linens.
• Inspect soiled laundry for stains or damage.  Performs stain removal as needed and reports damaged items.
• Set aside stained and/or damaged items for inventory review.
• Sorts, counts and folds clean linen according to policy and procedure.
• Carries linens to assigned areas or rooms.

Provides exceptional customer service to ensure overall guest satisfaction.

• Delivers quality customer service in a timely manner to all guests.
• Acknowledges and responds to guests immediately.
• Answers routine questions when certain of the answer; will seek out answer when not positive.
• Delivers messages, supplies and fulfills miscellaneous guest requests.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Less than high school diploma required.  High school diploma or General Education Degree (GED) preferred.

Certificates, Licenses & Designations

Must meet the requirements as prescribed by the Tribal-State compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

·       Knowledge of and skill in using a personal computer and related software including Fidelio or similar property management system.

·       Skill in basic math functions to calculate figures and amounts such as discounts, interests, commissions, proportions, percentages, area, circumference, and volume.

·       Skill of determining alternative that would correct a situation to provide effective guest service.

·       Knowledge of all areas of hotel operations to include layout of building and room location.

·       Ability to maintain an accurate and complete filing system.

·       Ability to read and interpret documents such as safety rules, and procedure manuals.

·       Ability to maintain friendly customer service with a smile.

·       Ability to ensure the strictest of confidentiality is maintained at all times.

·       Ability to follow procedures and give attention to detail.

·       Ability to frequently stand for long periods of time (up to 8 hours).

·       Ability to frequently walk for long periods of time (up to 8 hours).

·       Ability to frequently stoop or bend.

·       Ability to frequently squat.

·       Ability to frequently climb step stools.

·       Ability to frequently lift, carry, push and pull over 50 pounds.

·       Ability to operate vacuum and carpet cleaning equipment.

WORKING CONDITIONS

·       Frequent exposure to moderate to loud noise level.

·       Occasional exposure to blood borne pathogens.

·       Frequent exposure to dust, dirt and debris.

·       Frequent exposure to hazardous chemicals, solutions and solvents.

Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job.  They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.