DLP Pricing Help Desk

Job Family:

Customer Service General

Travel Required:

Up to 10%

Clearance Required:

Active Public Trust

What You Will Do:

Responsible for responding to various inquiries that may include facilitating registration referrals to classes, programs, screenings and assist with physician referrals. Explains the organization's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. Assists staff in preparing reports.

User Support: Answer incoming calls, emails, and chat messages for technical assistance.

Troubleshooting: Diagnose and resolve hardware, software, and printer issues using diagnostic tools and remote-control software.

Excellent time management and organizational skills.

Ticket Management: Log, track, and update all support requests in the ticketing system with clear notes.

Account Administration: Perform basic user management tasks like password resets and access provisioning.

Escalation: Route complex or unresolved issues to Tier 2/Tier 3 IT specialists.

Documentation: Create and maintain user guides, FAQs, and internal troubleshooting knowledge base articles.

What You Will Need:

High School Diploma or GED are required

1 year of relevant experience in Finance

Technical Knowledge: Familiarity with Windows/macOS operating systems, Microsoft Office, and basic networking (LAN/VPN).

Strong verbal and written skills with the ability to explain technical ideas in simple terms.

Client Service: High patience, empathy, and a problem-solving attitude.

What Would Be Nice To Have:

2–3 years of experience in an IT support or client service role

Associate’s/Bachelor’s degree in IT or certifications (like CompTIA A+ or Microsoft Fundamentals)

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at

RecruitingAccommodation@guidehouse.com

. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or

guidehouse@myworkday.com

.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact

recruiting@guidehouse.com

. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.