NOW HIRING: DMV Customer Service Representative / Albany, NY
Be the First Friendly Face at Your Local DMV. Get Paid Above Minimum Wage. Get Real Benefits. Get a Shot at a State Job.
Why This Isn't Your Typical Temp Gig
Most staffing agencies hand you a paycheck and not much else. We're different, and we can prove it:
✅ Medical, Dental & Vision Insurance: real coverage✅ 401(k): start building your future, not just your paycheck ✅ HSA (Health Savings Account): tax-advantaged savings for healthcare costs ✅ Paid Sick Time: because life happens ✅ Employee Discount Program: savings on everyday purchases ✅ Competitive Pay: $18 to $21/hr ✅ A Real Path to a State Job: top performers get considered for direct hire with New York State, unlocking full state employee benefits, pension eligibility, and long-term career stability
The Role: DMV Customer Service Representative / Greeter
You'll be the first point of contact for New Yorkers walking into their local DMV, setting the tone for their whole visit. It's fast-paced, people-facing, and genuinely useful work, backed by a 2-year assignment with real stability.
What you'll do:
- Greet customers and determine the nature of their visit, directing them to the right service area
- Screen customer paperwork to check that required documents and information appear complete
- Manage customer flow through the DMV queuing system
- Help maintain an organized, efficient office environment
- Grade vision test results and enter passing results into the DMV computer system
- Assist customers at self-service DMV kiosks, including basic troubleshooting
- Take customer photos for driver's licenses and other DMV identification documents
- Proctor DMV examinations and monitor testing areas for procedure and security compliance
- Refer customers with complex questions to the appropriate DMV staff
- Maintain confidentiality and safeguard customer information at all times
- Work cooperatively with DMV staff and other assigned personnel
Where: Multiple DMV locations across New York State, both upstate and downstate. This role may involve assignment to more than one office, so flexibility to adapt across locations is a plus.
Pay: $17 to $20/hr for locations outside New York City. $19 to $21/hr for New York City locations.
Schedule: Full-time, 40 hours/week, Monday through Friday, approximately 7:30 AM to 5:00 PM. Exact hours may vary slightly by office based on operational needs.
Contract Length: 2-year assignment with New York State DMV, one of the more stable long-term placements we offer.
What We're Looking For
- High school diploma or equivalent preferred
- Customer service, administrative, receptionist, government, or retail experience a plus, but not required
- Excellent verbal communication and interpersonal skills
- Professional, courteous demeanor, even when things get busy
- Strong attention to detail and organizational skills
- Comfortable learning new computer systems, kiosks, and office equipment
- Ability to stay calm and professional with customers who may be frustrated
- Comfortable standing, walking, and staying on your feet for extended periods
- Willingness to work at different DMV locations as assigned
- Ability to pass a criminal background check (fingerprinting via NYS DOL and DMV), a standard requirement for anyone working DMV-adjacent roles
A plus, but not required: prior government or public-sector experience, DMV or motor vehicle-related customer service background, experience with computerized queuing systems, experience proctoring tests, or bilingual/multilingual skills.
No DMV experience required. If you're organized, personable, and good under a little pressure, we'll teach you the rest.
Why People Stay
This isn't a "collect your check and move on" placement. We built this program so greeters have an actual reason to stick around:
- Competitive starting pay, with clear, published ranges by region
- Real benefits from week one, not after some arbitrary waiting period buried in fine print
- A genuine track to direct state employment. For people who want more than a temp assignment, this is a foot in the door to a state career with pension eligibility and long-term security
- Two years of stability, not a here-today-gone-tomorrow gig
- Statewide opportunities. If you relocate within NY, we can often move with you
Ready to Be the Face of Your Local DMV?
Submit your resume today. We're filling positions across New York State now, and we move fast on great candidates.
Apply now. Full-time, benefits included, real career runway.
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.
Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.
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