DNOC Technician

Job

DNOC Technician

Description

Position Title: Distribution Network Operations Center (DNOC) Technician

Position Summary:

We are looking for a motivated team member to join us for an exciting and rewarding position fulfilling 'behind-the-curtain' roles and responsibilities to enable electronic content delivery to movie theatres across North America. The DNOC Technician is responsible for support of site installations, maintenance, monitoring, and general operations for satellite delivery of theatrical content to theaters across North America.

Main Duties

• Provide installation and maintenance support to field service technicians.
• Resolve site specific network connectivity issues.
• Perform time sensitive content management tasks.
• Perform specific recurring assigned work tasks to maintain network health.
• Participate in inbound call queue.
• Participate in live event confidence monitoring and support, including non-standard business hours.
• Adhere to variable work schedule as required by business needs.

What You Bring

• Understanding of operational workflows and procedures in a technical environment employing multiple systems/platforms to execute deliverables.
• Attention to detail in work output and reporting.
• Knowledge of database workflows, ticketing, and information management.
• Ability to maintain self-motivation and produce measurable results working within constrained timeframes and stressful situations.
• Strong communication and customer service skills.

Desired Knowledge, Experience, and Skills

• Technical aptitude with an emphasis in IP Networking and hardware maintenance.
• LAN and/or WAN environmental skills working with networked systems, appliances, and/or servers.
• Hardware component management, system dependencies, and failure analysis, troubleshooting, and resolution.
• Linux/Windows CLI, SSH, RDP, RAID, AWS, and IP Multicast/Unicast.

The Department: Digital Cinema Distribution

The Deluxe Technicolor Digital Cinema Distribution Group is responsible for the distribution of all digital content to theaters on behalf of major cinema studio clients. These responsibilities are inclusive of both digital cinema and non-digital cinema content types delivered both electronically and physically. The group is also responsible for a variety delivery support functions such as physical distribution inventory management, electronic delivery network management, digital cinema key management and distribution, and a 24/365 exhibitor support call center. The group's goal is to advance technology within the theatrical delivery space to stay ahead of our client's ever evolving distribution needs.

About the Company

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.