Dock Concierge - Boston Harbor City Cruises

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.

City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.

City Ferry Part of Hornblower Groups Ferry and Transportation Division, City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Subsidiaries Hornblower Groups subsidiaries include:

• Hornblower Marine: Provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut.
• Seaward Services Inc.: A full-service shipping, waterfront, logistics, and management company that specializes in the operation and maintenance of government and commercial vessels.
• Anchor Operating System LLC: A Hornblower Group subsidiary and independent entity that provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.

Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

For more information, visit hornblowercorp.com.

***

Position Summary Our Dock Concierges work various outdoor locations engaging with customers as they wait to board a cruise, processing passengers, tickets, and providing helpful information to visitors.

Duties and Responsibilities

• Excellent communication, interpersonal, and customer service skills.
• This position regularly involves walking and standing for long periods of time and the ability to lift 25 pounds.
• Dock Concierge will be stationed at various locations outdoors and will work in all forms of weather.
• Capacity to keep calm in a busy, fast-paced work environment.
• Understanding and familiarity with ticketing system.
• Concierge will check and scan customers tickets and make certain customers are at the correct boarding location.
• Understanding of our third-party voucher companies and the redemption or collection process for each voucher.
• Providing accurate information about the waterfront area and answering any questions passengers may have.
• Provide directions to points of interest in the area such as historical sites, restaurants, tourist attractions, transportation, etc.
• Work cooperatively as part of a cohesive team, following company guidelines and supervisors direction.
• Additional job duties assigned.

Requirements & Qualifications

• An outgoing personality and good sense of humor, able to interact with guests in a friendly, courteous manner.
• A sincere interest in learning all aspects of customer service.
• Knowledge of the local area to give directions to area restaurants and attractions.
• Ability to follow a detailed and highly structured set of policies and procedures.
• A positive, can-do attitude as part of a well-functioning team.
• Agreeable to working outdoors in all kinds of weather.
• Strong customer service organization and interpersonal skills.
• Maintain a high level of organization, be detail-oriented, and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends, and on all major holidays.

City Cruises US The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO Statement Disabled, Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation, medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability, physical or mental medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.