Document Center Operator

Baystate Health's Health New England is seeking a full-time Document Center Specialist to join the Computer Operations and Document Center team in Springfield, MA.

RESPONSIBILITES:

The Document Center Specialist supports the efficient, accurate, and cost-effective production and distribution of critical business materials. This hands-on role combines print production, mail processing, document preparation, equipment support, and customer service in a fast-paced environment. In this role, you'll work closely with internal customers and external vendors to coordinate projects from design and production through final distribution, while ensuring quality, accuracy, and deadlines are consistently met.

Document Center Operations

• Plan and coordinate high-volume print and mail production.
• Partner with customers on the design, production, and distribution of printed materials.
• Operate high-volume printers and perform binding, finishing, document preparation, inspection, and assembly.
• Use production software such as Adobe, InDesign, PitStop, Fiery, and/or Command WorkStation.
• Maintain production schedules and organized workflows to meet deadlines and minimize errors.

Mail Processing

• Process outgoing USPS, UPS, and FedEx mail, including certified and bulk mailings.
• Operate file-based mailing systems and ensure 2D barcode files are processed accurately.
• Operate and maintain mail processing equipment, including mail inserters, addressers, and Paragon equipment.
• Coordinate special projects and large-volume mailings with internal customers and external vendors.
• Maintain postal accounts, mailing permits, and postage balances.
• Process, scan, and distribute incoming mail to appropriate departments.

Document & Office Support

• Distribute print materials and mail to employees and designated locations.
• Provide backup support to the scanning function.
• Inspect and troubleshoot convenience copiers to ensure quality and reliability.
• Maintain supply inventories and records for management reporting.
• Perform routine equipment maintenance and communicate service needs promptly.

Cross-Functional Support

• Provide reception and general office support as needed.
• Create employee ID badges and provide coverage for Print Production Coordinators.
• Prepare and barcode Amisys output for mailing.
• Manage associate assignments in Uniflow.
• Respond to and coordinate equipment service calls.
• Partner with Office Services to support inventory and fulfillment needs.
• Track and post department metrics to SharePoint.
• Communicate operational issues effectively and promptly to management.

SCHEDULE:

• Full-time
• 9:00am-5:30pm, Monday through Friday
• Rotating Saturday shift, 3 hours, any time after 1pm

LOCATION:

• 1 Monarch Place
• Springfield, MA

QUALIFICATIONS

• High school diploma or equivalent.
• 3+ years of related experience.
• Knowledge of production printing and mailing processes.
• Knowledge of U.S. Postal Service regulations and rates.
• Proficiency with Microsoft Office Suite and Windows.
• Strong analytical, problem-solving, organizational, and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple priorities while following detailed procedures.
• Experience with one or more of the following preferred: Adobe, InDesign, PitStop, Fiery, Command WorkStation, PlanetPress, or FusionPro.
• Valid driver's license required.

Education:

High School Diploma (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $23.90 - $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.