Primary Talent Partners has a new contract opening for a Document Control Specialist with a multinational science and technology company in Brea, CA. This is a 12-month contract with a potential for extension.
Pay:$22.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.
Description:
Manages all aspects of the company's service contract functions.
Prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold.
Reviews, administers, and tracks service contract proposals and renewals.
Explains service terms to customers and answers questions about contracts.
Invoices, credits, and processes all service contracts in company systems.
Secures necessary approvals and ensures that the standard contract terms are followed.
Escalates issues involving customer claims about service to management.
May participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations.
Knowledge of Microsoft Dynamics, Office, and Adobe a plus. French speaking preferred, but not required.
II. KEY RESPONSIBILITIES
Process all POC IT annual service agreements, assuring timely invoices, verifying prices to purchase orders, match purchase orders and invoices, entering into ERP system.
File and maintain all documentation for contract and invoices.
Assist in monthly processing of invoices to assure monthly revenue targets are met.
Achieve and maintain a positive rapport with customers in order to update them of their upcoming agreement, helping them to renew the contract and invoice them accordingly.
Use CRM to retrieve customer and other installed base information, all work order updates, and to make changes as required.
Collaborate with the sales and POC IT team to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
Renew POC IT service contracts and invoice customers as needed.
Assist with the transfer of billable calls to invoice customers timely.
Identify opportunities for combining open work to maximize efficiency of POC IT solution or tech support team based on specific criteria.
Adhere to compliance requirements at all times.
III. REQUIREMENTS FOR THIS POSITION
a) Position Specific Competencies / Experience
Ability to work a set 9 hour shift anytime between 5am - 7pm
Excellent communication skills
Organizational capability
Sense of urgency
b) Education
Associates Degree or equivalent with 2+ years relevant experience - OR
Bachelor's Degree or experience in billing, invoicing and contract audits.
c) Language
English
d) Office technology
Familiarity with standard Computer Administrative Tools (Windows, MS Office).
Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta is preferable although not required.
IV. PERSONAL TRAIT PROFILE
Display team leadership with the ability to create and drive effective team working.
Highly effective and demonstrated Time Management and Personal Organization.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include proven professional, conflict management and persuasion skills.
Must possess strong problem solving skills.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
A Do It Now mind-set coupled with a strong sense of accountability.
V. KEY RELATIONSHIPS
a) Internal
Must communicate timely and accurately with upper management and internal departments such as POC IT, Marketing, Tech Support , Field Service, Customer Service, Finance, Bids and Contracts, HR, IT.
b) External
Must create and maintain strong relationships with customers and key purchasing influencers.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
#LI-PTP
Numbers & Facts
Location
Brea, CA
Salary
$20–$22 Per Hour
Skills
Adobe Product Familyunmatched
Billingunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Contract Approvalunmatched
Contract Negotiationunmatched
Contract Processingunmatched
Credit Processingunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Document Controlunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
English Languageunmatched
File Maintenanceunmatched
Financeunmatched
French Languageunmatched
Microsoft Dynamicsunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
On Site Supportunmatched
Persuasion Skillsunmatched
Problem Solving Skillsunmatched
Proposal Writingunmatched
Purchase Ordersunmatched
Purchasing/Procurementunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
Revenue Planningunmatched
Salesunmatched
Team Lead/Managerunmatched
Technical Marketingunmatched
Technical Supportunmatched
Time Managementunmatched
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