Document Controller & QA Administrator

Job Title: Document Controller & QA Administrator

Location: Springfield, MO

Pay: Based on experience

Job Type: Full-Time| Salary/Exempt

About the Company
Creative Modular Construction (CMC) is committed to operational excellence, quality assurance, and continuous improvement across all areas of modular construction. Our team values integrity, collaboration, innovation, and accountability while maintaining high standards in compliance and quality management.

Job Summary
The Document Controller & QA Administrator is accountable for the full administration of Creative Modular Construction’s (CMC) Document Management System (DMS) and the day-to-day operational support of the Quality Assurance program in compliance with company policies, procedures, and ISO 9001:2015 requirements. This role ensures controlled documents and records follow standardized naming, numbering, formatting, versioning, review and approval workflows, publication, archival, and retention requirements while supporting audit readiness, regulatory compliance, and continual improvement across the organization.

Key Responsibilities
• Administer the CMC DMS, including folder structure, access controls, version management, and conversion of approved documents to locked PDF formats
• Assign permanent document numbers and perform QA reviews for formatting, naming, sections, and chain-of-reference compliance
• Publish approved documents, archive superseded versions, and maintain document registers
• Manage the full document lifecycle, including draft, QA review, approval, publication, periodic review, archival, and retention/disposal
• Coordinate and administer internal quality audits, maintain QA records and registers, and track non-conformances and corrective actions
• Support external ISO and regulatory audits by preparing document and records evidence packages
• Enforce document and records control procedures, including controlled copies, legal holds, and destruction requirements
• Maintain and distribute official company document templates and QA forms
• Support Document Owners and Process Owners with numbering requests, QA training, and communication of revisions or audit findings
• Assist with QA data analysis, trend reporting, and continual improvement initiatives

Qualifications / Requirements

Education
• Associate degree or equivalent required
• Bachelor’s degree in Business, Quality, or Information Management preferred

Experience
• 3+ years combined document control, records management, and QA administration experience required
• 5+ years in construction, manufacturing, or ISO 9001 environments preferred
• Experience working with senior leadership and presenting information in a concise and effective manner preferred

Technical Skills
• Proficiency in Microsoft Office applications, including Word and Excel
• Experience with DMS, SharePoint, or EDMS platforms
• Strong understanding of version control, audit trails, QA record-keeping, and document retention practices
• Experience with QA software and non-conformance tracking preferred

Certifications / Licenses
• ISO 9001 Internal Auditor certification preferred
• Certified Records Manager (CRM) certification preferred

Core Competencies
• Exceptional attention to detail and document accuracy
• Strong organizational and compliance management skills
• Quality process orientation and commitment to ISO standards
• Effective written and verbal communication skills
• Strong problem-solving and continual improvement mindset

Compensation & Benefits
• Competitive compensation package
• Medical, dental, and vision insurance
• Life and disability insurance options
• 401(k) retirement plan with company match
• Paid time off and paid holidays

Culture & Growth Opportunities
• Collaborative and cross-functional work environment
• Opportunities for advancement within Quality Assurance and Compliance
• Professional development and continual improvement opportunities
• Supportive leadership focused on operational integrity and accountability
• Faith-based company values emphasizing integrity, respect, collaboration, and total ownership