We are seeking a detail-oriented Utility Clerk / Document Scanner to support lockbox and mailroom operations within a fast-paced production environment. This role is responsible for operating extraction, scanning, and mail sorting equipment while ensuring accurate and timely processing of incoming mail and payments.
The ideal candidate will have experience working in a lockbox, mailroom, scanning, or production environment and be comfortable operating mail extraction and imaging equipment.
Key Responsibilities
Mailroom & Scanning Operations
Operate and maintain mail sorting, extraction, and scanning equipment including:
OPEX 150/IEM
OPEX Falcon
OPEX MPS 40
Receive, sort, and prepare incoming mail for processing
Scan and process documents according to established procedures
Assist with reject processing and general mailroom support functions
Monitor machine performance and identify jams, misfeeds, or equipment issues
Resolve minor equipment issues or escalate when necessary
Quality & Production
Ensure work is completed within production deadlines
Perform quality checks to verify accuracy and completeness
Follow compliance, operational, and audit procedures
Meet productivity and quality performance metrics
Promote teamwork, collaboration, and engagement within the department
Physical Requirements
Ability to lift and carry trays of mail weighing approximately 10–15 lbs
Required Skills
Strong attention to detail and accuracy
Ability to operate machinery in a fast-paced production environment
Basic troubleshooting and problem-solving abilities
Strong organizational and time management skills
Ability to follow detailed procedures and instructions
Team-oriented mindset
Qualifications
High school diploma required
1–3 years of experience in:
Lockbox operations
Mailroom environments
Production or scanning environments preferred but not required
Experience with OPEX Falcon, OPEX 150/IEM, OPEX MPS 40, or similar extraction/scanning equipment preferred
Additional Information
Weekly time sheets
Standard 8-panel drug screen required
Background check required
No travel required
Numbers & Facts
Location
Charlotte, NC
Skills
Background Investigationunmatched
Detail Orientedunmatched
Document Scannersunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Mail Processingunmatched
Operational Auditunmatched
Operational Expenditure (OPEX)unmatched
Operations Processesunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Production Systemsunmatched
Quality Metricsunmatched
Support Documentationunmatched
Team Playerunmatched
Time Managementunmatched
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