Document Specialist I, Mail Center

Summary:

The Mail Center Document Specialist I uses their process knowledge to perform scanning of incoming documents and checks, as well as performing other mail/file services, such as mail pick up, loan mod entry, electronic customer service sort, indexing documents, and pulling/shelving files. This position reports to the Mail Center Supervisor.

Roles & Responsibilities:

• Execute various scanning processes

• Execute outgoing USPS Mail process

• Execute affidavits process

• Execute customer service electronic sort process

• Execute various indexing processes

• Audit work for completeness prior to scanning and indexing

• Responsible for the pick-up delivery of all mail, small packages and scan requests from each floor at the designated mail cabinet locations

• Replace Iron Mountain signage on shred bins and ensure each bin is secured with a lock

• File/Shelve documents

Skills & Qualifications:

• Some experience preferred, but not required

• Ability to work in a detail oriented, time sensitive environment

• Strong time management skills

• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards

• Ability to handle confidential materials in a professional and ethical manner

• Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone, and by email

• Exhibit excellence in customer service and the ability to serve others by providing immediate attention to customers entering the DRCM

• Ability to review documents for long periods of time and recognize errors

• Basic computer skills with the ability to navigate efficiently

Educational Requirements:

• High School Diploma or GED required

• Four-year college degree preferred