Documentation Specialist

An organization in financial services is seeking a Documentation Specialist for a hybrid role based in Vienna, Virginia. The Documentation Specialist will support the development, maintenance, and governance of policies, procedures, manuals, and operational documentation in a regulated environment.

About the Opportunity:

• Schedule: Monday through Friday (hybrid, 3 days onsite)
• Hours: Standard business
• Setting: Hybrid

Responsibilities:

• Develop, edit, format, and maintain policies, procedures, manuals, job aids, and operational documentation
• Research and update documentation based on business process, operational, and regulatory changes
• Review proposed policy and procedure updates for technical accuracy, completeness, and compliance
• Manage documentation deliverables to help meet project milestones and stakeholder expectations
• Maintain documentation repositories and knowledge management resources so information remains current and accessible

Qualifications:

• 1-3 years of experience in technical writing, documentation management, business process documentation, communications, or a related field
• Associate's degree in Communications, English, Business Administration, Technical Writing, or a related discipline, or equivalent experience
• Experience researching, documenting, and improving business processes and workflows
• Strong technical writing, editing, and proofreading skills
• Experience creating and maintaining policies, procedures, manuals, and operational documentation
• Working knowledge of web-based technologies, content management systems, and documentation tools
• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• Ability to work independently and collaboratively within cross-functional teams

Desired Skills:

• Experience supporting documentation, policy management, or knowledge management functions within a financial services or regulated environment
• Bachelor's degree in Communications, English, Business Administration, Technical Writing, or a related field
• Experience with enterprise content management systems and intranet platforms
• Knowledge of financial services products, operations, policies, and procedures
• Strong stakeholder management and relationship-building skills