DocuSign Analyst -$30/hr
White Plains, NY hybrid 3 days on-site.
Duration of Assignment 12 month(s)
Anticipated Start Date Immediate
Experience Level 1 (1-5 years)
Project Overview
The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day‐to‐day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved.
Job Functions & Responsibilities
- Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root‐cause analysis, and resolution.
- Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
- Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
- Develop and deliver comprehensive end‐user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.
- Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams as needed.
- Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
- Support release management, regression testing, and validation of CLM updates or new functionality.
- Monitor platform health, performance, integrations, and data quality; escalate risks or systemic issues proactively.
- Collaborate with cross‐functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards.
- Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity.
- Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio.
Skills
- Strong experience with Contract Lifecycle Management (CLM) platforms.
- Experience with DocuSign CLM strongly preferred.
- Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.
- Ability to analyze complex business processes and translate them into system requirements and configuration.
- Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
- Experience supporting enterprise systems, including troubleshooting, testing, and change control.
- Excellent communication skills and ability to work collaboratively across technical and non‐technical teams.
- Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast‐paced environment.
Education & Certifications
Bachelor's degree in Information Systems, Business, Computer Science, or a related field required. DocuSign CLM Administrator or DocuSign CLM Specialist certification (preferred if available). Certified Scrum Product Owner (CSPO), ITIL Foundation (preferred if available).