DocuSign Analyst

Ampcus Incorporated

White Plains, NY

JOB DETAILS
SKILLS
Analysis Skills, Automation, Business Analysis, Business Processes, Business Services, Business Solutions, Certified Scrum Product Owner, Change Control, Communication Skills, Computer Science, Consulting, Continuous Improvement, Contract Management, Cross-Functional, Customer Acquisition, Data Quality, Establish Priorities, IT Procurement, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Legal, Metadata, Multitasking, Needs Assessment, Organizational Skills, Process Analysis, Project/Program Management, Regression Testing, Release Management/Engineering, Root Cause Analysis, Semantic Reasoner, Standard Operating Procedures (SOP), Systems Administration/Management, Team Player, Technical Support, Testing, Validation Testing
LOCATION
White Plains, NY
POSTED
8 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: DocuSign Analyst
Job Location: White Plains, NY

Project Overview
The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day to day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved.

Job Functions & Responsibilities

  • Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root cause analysis, and resolution.
  • Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
  • Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
  • Develop and deliver comprehensive end user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.
  • Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams as needed.
  • Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
  • Support release management, regression testing, and validation of CLM updates or new functionality.
  • Monitor platform health, performance, integrations, and data quality; escalate risks or systemic issues proactively.
  • Collaborate with cross functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards.
  • Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity.
  • Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio.

Skills

  • Strong experience with Contract Lifecycle Management (CLM) platforms.
  • Experience with DocuSign CLM strongly preferred.
  • Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.
  • Ability to analyze complex business processes and translate them into system requirements and configuration.
  • Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
  • Experience supporting enterprise systems, including troubleshooting, testing, and change control.
  • Excellent communication skills and ability to work collaboratively across technical and non technical teams.
  • Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast paced environment.

Education & Certifications
Bachelor’s degree in Information Systems, Business, Computer Science, or a related field required. DocuSign CLM Administrator or DocuSign CLM Specialist certification (preferred if available). Certified Scrum Product Owner (CSPO), ITIL Foundation (preferred if available).

 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com