DocuSign Analyst

Lancesoft

White Plains, NY

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JOB DETAILS

SALARY

$40

SKILLS

Analysis Skills, Automation, Business Analysis, Business Processes, Business Solutions, Certified Scrum Product Owner, Change Control, Communication Skills, Computer Science, Continuous Improvement, Contract Management, Cross-Functional, Customer Acquisition, Data Quality, Establish Priorities, IT Procurement, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Legal, Metadata, Multitasking, Needs Assessment, Organizational Skills, Process Analysis, Project/Program Management, Regression Testing, Release Management/Engineering, Root Cause Analysis, Semantic Reasoner, Standard Operating Procedures (SOP), Systems Administration/Management, Team Player, Technical Support, Testing, Validation Testing

LOCATION

White Plains, NY

POSTED

6 days ago

Project Overview
The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day to day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved. Job Functions & Responsibilities
Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root cause analysis, and resolution. Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities. Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components. Develop and deliver comprehensive end user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units. Manage and prioritize enhancement requests, defects, and optimization initiatives;coordinate with technical teams as needed. Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations. Support release management, regression testing, and validation of CLM updates or new functionality. Monitor platform health, performance, integrations, and data quality;escalate risks or systemic issues proactively. Collaborate with cross functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards. Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity. Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio. Skills
Strong experience with Contract Lifecycle Management (CLM) platforms. Experience with DocuSign CLM strongly preferred. Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks. Ability to analyze complex business processes and translate them into system requirements and configuration. Solid understanding of workflow design, rules engines, approval logic, and metadata structures. Experience supporting enterprise systems, including troubleshooting, testing, and change control. Excellent communication skills and ability to work collaboratively across technical and non technical teams. Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast paced environment. Education & Certifications
Bachelor s degree in Information Systems, Business, Computer Science, or a related field required. DocuSign CLM Administrator or DocuSign CLM Specialist certification (preferred if available). Certified Scrum Product Owner (CSPO), ITIL Foundation (preferred if available).

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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