DocuSign Application Specialist

Title: DocuSign Application Specialist
Location: Remote
on C2C

Domain Experience – Lifescience experience

Job Summary : We are seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level e-signature platform, including integrations, validation, and global business support. This role will play a key part in transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments. Key Responsibilities Administer, configure, and support DocuSign eSignature (and CLM, if applicable) in an enterprise environment Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting Develop and support DocuSign APIs and OOTB integrations with enterprise platforms such as: CRMs (e.g., Salesforce). Document management systems Microsoft Power Automate / Power Platform Configure and support SSO integrations (SAML/OAuth) for DocuSign Work closely with business users to gather requirements, analyze issues, and implement solutions Coordinate with DocuSign vendor support to open, track, and resolve tickets Support change management, releases, and platform upgrades Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls Create and maintain technical documentation, SOPs, and training materials Support migration activities from Adobe Acrobat Sign to DocuSign Proactively promote best practices and continuously improve platform stability and user adoption Required

Mandatory Areas
Must Have Skills

• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience
• Deep expertise in:
o DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
o DocuSign Admin Console and account configuration
• Experience integrating DocuSign using:
o REST APIs
o JSON, XML (XSD/XSLT knowledge preferred)
• Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
• Strong experience working in validated environments (21 CFR Part 11) — mandatory
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
• Hands-on experience with incident, problem, and change management tools (e.g., ServiceNow)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and resolve issues within defined SLAs