Dogtopia, the industry leader in dog daycare, boarding, grooming and spa services has an opening for an energetic, organized, business minded individual to lead our team as the Canine Coach Trainer/ Assistant Manager at our Dogtopia of Roanoke location. This is a role for someone with a management and a sales/operations background who understands hard-work, how to deliver and train others to provide top customer service and ensure a great and safe environment for the dogs in our care. This person should love dogs – and, upon completion of training, you can even bring YOUR dog friendly dog to work with you! What a bonus!
What we offer: Let’s look at what Dogtopia does for you!
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with more than 200 locations
- Additional certification program training
- Competitive bonuses with some flexibility in scheduling
- Learn skills related to sales, customer service and teamwork
Now that we have the fun out of the way let’s get into what you can offer us.
Team Management
- Maintains optimum back of house staffing and development with employees
- Leads by example by coaching all on contributing to a positive team-oriented culture
- Manages completion of all Spa Services – baths, nails, ear cleaning, and brushouts
- Delivers written performance reviews and gives employees positive written acknowledgment when due
- Must have a flexible schedule that includes some evenings, weekends, and holidays
- Interviewing, hiring and onboarding employees and ensure each employee has the required amount of training
- Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s Safety and cleaning standards
- Works closely with PRM (Parent Relationship Manager) to complete new dog Meet & Greats
- Assists on In-store event days
Financial and Administrative
- Manages team members including quality control of work, safety, schedules, and employee records
- Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, minimizing payroll, and actively for ways to maximize efficiency
- Communicates any concerns or needs proactively and partnering after attempting to resolve issues
- Develops team in upselling and using dog evaluations to grow revenue
- Communicates any concerns or needs to General Manager proactively and partnering after attempting to resolve issues
Operations
- Maintains and updates cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
- Ensures proper training is done for all back of house team members
- Proactively handles any dog incident and communicates to pet parents, owner and HQ with proper documentation and followup
- Monitor dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issues
- Ensure Operations perform at Dogtopia standards for Dog safety and cleanliness
- Responsibility for opening and closing store
Customer Service and Presentation
- Maintains a neat organized environment at all times
- Sets the example for the team and holds accountable to internal and external customer service standards
- Keeps the team members engaged in their duties
- Strive for high customer service ratings
- ENJOY you team! GROW your team! And PLAY to your fullest potential
As the Canine Coach Trainer/ Assistant Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
Visit www.dogtopia.com for more information about our company and facility.