Donor Engagement Officer

Job Description

Donor Engagement Officer

Job Family

MET

Job Function

Fundraising

Career Track

Fundraising

Job Level

Mid-level

Job Title

Donor Engagement Officer

Pay Grade

BG-7

Reporting Line

Director, Annual Fund

Supervises

None

Career Path

Major Gifts Officer

Status

Full Time

Duty Station/Location

Minneapolis Hub

On-site, hybrid, remote

Hybrid, at least 2 days/week in office

Travel expectations

10%

About Alight

Alight is a proximity-driven humanitarian organization that restores power and agency to people experiencing displacement. For nearly 50 years, we've walked alongside our customers - displaced communities - in some of the most challenging and complex places in the world. Regardless of role or responsibility in this organization, we center the choices, dignity, and lived experience of people we serve - even when it complicates the work. We live our values at each step of our shared journey. At our best, our commitment to displaced people is sustained, relational, and grounded in trust.

Our mission and purpose

Alight's purpose is to inspire and unleash abundance in every person, and our mission is to build a meaningful life for and with the displaced. This means not simply addressing basic needs, but building lives filled with joy, dignity, and connection.

Our approach: co-creation

Alight takes a collaborative, human-centered approach. Unlike traditional humanitarian aid, we co-create solutions hand in hand with displaced communities, who know best what they need.

The Marketing & Engagement Team (MET)

You're on a team ambitiously advancing the work of Alight by actively engaging donors, supporters, and partners in a way that is meaningful to them and promotes Alight's work worldwide.

The Marketing and Engagement Team (MET) is led by Alight's Chief Marketing & Engagement Officer (CMEO) and is comprised of several teams: Annual Fund, Partnerships/Government Affairs/Major Gifts, Donor Services, Marketing & Communications. As a collective, this team is responsible for leading the next chapter of our brand evolution, raising the visibility of Alight, increasing private giving, building strategic partnerships, and setting Alight apart in the market.

The Annual Fund team communicates with and appeals to donors and potential donors through multiple channels and various giving and engagement opportunities primarily In order to raise unrestricted revenue to support Alight's worldwide programs, improve the quality of our work, and promote the overall strategy to increase co-creation and improve the quality of programs

The Role

The Donor Engagement Officer works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. This role is charged with growing donor engaged and involvement, as well as successfully facilitating annual giving programs.

This role interacts with donors at the $10k-20k annual giving level as a gifts officer, setting and managing engagement efforts and priorities for a portfolio of annual fund donors.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here's how you could anticipate spending your time:

Portfolio Management (55%):

• Work with the Annual Fund Director to implement a successful annual giving strategy, with an eye toward the long-term and consistent success of all fundraising needs of the organization
• Manage a portfolio of very engaged middle donors. Your primary responsibility is with donors and prospects (approx. $10k-20k), cultivating, soliciting and stewarding through frequent contact. You'll also work to develop and maintain a system of communication and conversation with less engaged middle donors. And you'll make space for developing relationships with a smaller group of middle donors prospects and new donors.
• Identify donors' passions and interests, build relationships, and leverage those relationships into meaningful support opportunities.
• Execute gift solicitation efforts, with a particular focus on current donors, past donors and prospects; create proposals for general operating and restricted programs, including blended asks; manage toward a target annual revenue goal for your portfolio and relevant middle donor segments
• Use research, screening data, giving history, knowledge, and other information to inform appeal segmentation and customized solicitation amounts
• Implement stewardship and recognition for annual gifts
• Work with the Director and CMEO to further all fundraising goals, meeting individual goals while helping the team reach group revenue goals

Middle Donor Engagement Society (25%):

• Work with the Annual Fund and Global Partnerships & Engagement teams to create virtual and in-person engagement events, leveraging Alight's global changemakers and innovative programming;
• Work with the annual fund team to create printed collateral in service to the middle donor group.

Legacy Giving and Additional Leadership of Donor Stewardship (10%):

• Work with Annual Fund team to design an approach for non-cash gifts; manage matching gifts outreach to maximize support and engagement with corporate employee donors.
• Work with Annual Fund Director to develop and implement the first steps in a long-range plan to promote and solicit bequests, trusts, and other planned/deferred gifts, coordinated with and complementary to other activities of the overall Marketing and Engagement Tea
• Communicate the impact of Alight while representing the organization and the issue of forced displacement to our community

Data and Contact Record Management & Other Responsibilities (10%)

• Analyze data/results and report on fundraising trends and results to the relevant teams
• Collaborate with the Director and the database/production coordinator to ensure accurate and consistent data record keeping and gift acknowledgment, including working in Raisers Edge alongside the team.
• Perform record entry for all personal fundraising activity to ensure proper management moves and tracking of solicitation and cultivation progress
• Other tasks and responsibilities as assigned in service of the success of all fundraising needs of the organization

Qualifications

Education & Experience

• Minimum of 3 years of fundraising experience with a demonstrated track record of annual giving or major gift area
• Past experience a PLUS, with any or all: middle donor programs/societies; matching gift programs; or planned giving
• Proficiency with customer relationship management (CRM) software to maximize relationship management, Raiser's Edge is a plus

Knowledge, Skills, Abilities

• Extraordinary interpersonal skills: the ability to communicate effectively and diplomatically with donors and colleagues.
• Ability to use discretion when handling and communicating sensitive information
• Demonstrated ability to take initiative, work independently, and be detail-oriented
• Ability to manage multiple projects simultaneously.
• Ability to make persuasive and motivating presentations and build relationships with members of diverse constituencies at all levels of authority.
• Ability to get to the heart of the matter by understanding the audience and by synthesizing variety of material into strong presentations.
• Ability to work cross-functionally with global teams.
• Ability to travel domestically (and internationally)(up to 5%) and participate in evening and weekend hours for donor meetings and events.

Values Alignment

You are curious and truly listen. You appreciate the complexities of human beings. You ask questions, seek information, and dig deeper into understanding a problem holistically before working to solve it. You enter a space with humility and an eagerness to learn.

You believe shared ownership creates better outcomes. You trust displaced customers to guide the way forward. You're open to new and different possibilities, are motivated in what an abundant future could hold, and you generate ideas sparked from insight - and foster spaces that are safe for others to generate their ideas too. You bring others in, build ecosystems, and share power with those who care about this more than you do. You adapt your work to make space for others.

You embrace transformation. You recognize and honor that our work centers people - a constantly changing and complex customer within a constantly changing and complex world. And so too, we must constantly change. You believe in the abundance of human beings and you understand that to unleash that abundance, we must bravely enter a bold new chapter capable of transforming the future.

You value beauty. You believe a meaningful life includes joy, dignity, and connection. You place weight on the experience people have - of a place, a space, a person, a service. You strive to create things that are human-worthy and you believe quality should be determined by those experiencing it.

Compensation & Benefits

• Compensation: Typical pay for this position ranges from $34.91/hr - $39.35/hr, commensurate with experience.
• Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
• Learning & Development - Access hundreds of free online learning courses to take at your own pace and tailor to your professional goals.
• Flexible Leave Time - Between vacation days, personal leave days, and holidays, you have ample opportunities to take time off when you need it.
• Health, dental, and MedEvac Insurance - We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
• Retirement - We contribute 3% of your salary regardless of your contribution amount, after one year of service.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.