Donor Response Supervisor

Donor Response Supervisor

Location: North Wilkesboro, NC, United States

Job ID: 17449

Date Posted: Aug 19, 2026

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What do we believe?

Demonstrate Biblical Integrity

At Samaritan''s Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking a Donor Response Supervisor to join our Donor Ministries team in North Wilkesboro, NC. Through humanitarian work, the goal and purpose of Samaritan''s Purse are to help people in Jesus'' name and share the Gospel of Jesus Christ.

In the role of Donor Response Supervisor, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ

• Supervise day-to-day activities of representatives and seasonal associate staff.

• Receive and resolve escalated calls from within the team.

• Build a healthy culture and unity among the team.

• Manage and schedule staffing to ensure optimal coverage throughout the year.

• Monitor and audit the quality of phone calls, emails, and written correspondence.

• Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Bachelor''s degree (B.A.) with five (5) years management experience and/or training; or equivalent combination of education and experience.

• Exceptional customer service skills

• Basic computer skills including Microsoft Office

• Ability to take initiatives and ensure job duties are completed timely and accurately

• Ability to respond to a changing work environment with changing priorities

• Oral and written communication skills

• 12 credit hours of college-level Biblical Studies preferred, not required

What are the benefits?

Walk in Bold Faith

Samaritan''s Purse is proud to offer a competitive benefits package, including:

Domestic Full Time:

• On-site Medical Clinic (staff and dependents)

• Medical, prescription, dental & vision insurance

• Flexible Spending Account (FSA)

• Long-term and Short-term disability insurance

• Paid Family Medical Leave

• Term Life Insurance

• 401(k) retirement savings plan

• 10 paid holidays

• 12 vacation/personal days

• 10 sick days

Type: Full Time

Department: Donor Ministries

Location: North Wilkesboro, NC

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