Donor Services Coordinator (Nights)

Overnight Healthcare Coordinator - Hybrid

Location: Hybrid - Kansas City, MO

Job Type: Full-Time

Compensation: $23.82 / hour with overtime pay.

Hours/Schedule: 6:00 p.m. - 6:00 a.m. | Rotating 3-4 shifts per week | Every other weekend

As an Overnight Healthcare Coordinator, you'll use attention to detail, empathy, and problem-solving skills to help make sight restoration possible for transplant recipients. Every shift combines medical record review, case coordination, decision making, and compassionate conversations with families during critical moments.

This role is ideal for professionals who enjoy overnight work and want to make a meaningful impact in their community.

What You'll Do:

• Guide donor families through the donation process with empathy and professionalism.
• Review medical records, health histories, and eligibility criteria to determine donor suitability.
• Communicate with hospitals, healthcare providers, funeral homes, and medical examiner offices to gather information and coordinate services.
• Dispatch and support Recovery Technicians throughout the donation process.
• Manage multiple active cases while maintaining attention to detail and compliance standards.
• Make informed decisions in time-sensitive situations while balancing changing priorities.

How You'll Be Challenged in This Role:

• Every shift includes sensitive conversations with families experiencing loss.
• Cases require strong judgment, adaptability, and attention to detail.
• You'll regularly balance multiple active priorities and time-sensitive deadlines.
• Donation services operate 24/7, including weekends and holidays.

The Ideal Candidate:

• Remains calm, focused, and professional during critical situations.
• Has strong communication and active listening skills.
• Is comfortable navigating electronic records, phone systems, databases, and Microsoft Office applications.
• Thrives in overnight environments where independent decision-making is essential.
• Demonstrates empathy while maintaining professionalism during difficult conversations.
• Enjoys coordinating people, information, and resources to achieve successful outcomes.

Healthcare, dispatch, scheduling, emergency communications, crime scene investigation, claims, customer service, call center, patient services, and care coordination experience are all highly valued.

What We Offer:

• Paid daily wellness breaks and great benefits.
• A flexible hybrid schedule where you choose your office days - 7 days per month!
• Rotating schedule means days off during the week to rest, recharge, or complete tasks outside of work.
• A supportive team culture - you're surrounded by co-workers who rally behind you during the challenging calls and night shifts.
• A meaningful role where your work makes an impact on someone else's life.

Ready for a meaningful career? Apply today and discover a new role that makes an impact every day.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.