DOS Help Desk Analyst 1

Location: Dauphin County, PA
Job Type: Contract

Seeking a Help Desk Analyst 1 to provide call center-based technical support for users experiencing login, password reset, and business application issues.

Responsibilities:

• Handle user calls and emails and troubleshoot application-related issues.

• Assist with logins, password resets, and application support.

• Research and resolve technical problems using knowledge bases and support tools.

• Log and escalate tickets to Tier 2 when required.

• Provide clear and timely status updates to users.

• Maintain accurate work records and follow quality standards.

Requirements:

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication.

• Ability to work effectively in a team environment.

• Basic understanding of computer hardware, software, and business applications.

Schedule: 5 days in the office / 5 days remote. Available shifts: 8:00 AM 4:30 PM or 8:30 AM 5:00 PM. Training may initially require additional onsite attendance.